Market Operations Manager, (Director)

Description

JOB SUMMARY

The Manager of Practice Operations will oversee market operations, and conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, and models the organizations Mission, Vision and Values. The Manager will manage and direct the activities in the market practices including physician human resources requirements, customer service, customer satisfaction, financial analysis, meaningful use attestations, business information systems, practice profile analysis and compliance with regulatory bodies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Weekly rounding with staff and physicians ensuring that practices are functioning as expected.
• Coordination with Practice Managers related to practice operations.
• Ensuring effective on-boarding of new physicians and staff, including the acquisition of space, procurement of supplies and equipment.
• Promotes practice initiatives such as referral management, TOS collections, and task management.
• Works closely with the Market Operations Director to develop and implement goals and objectives for the market.
• Works closely with physician leadership to identify new lines of business, additional streams of revenue, and new methods to mitigate costs.
• Works to ensure regulatory compliance with agencies such as OSHA, CLIA, Medi Cal, DHS and others as appropriate.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

• Ability to apply policies and principlies to solve everyday problems and deal with a variety of situations
• Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
• Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders
• Performs duties while demonstrating strong, interpersonal and communication skills that allows work to flow in a positive, constructive, and professional manner
• Works with all team members to facilitate congenial and professional working relationships with subordinates, peers, and superiors thus creating a harmonious work environment
• Ensures that all contacts with patients, senior leadership, managers, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner
• Answers telephones in a prompt and courteous manner.
• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations
• Dedicated to meeting the expectations and requirements of internal and external customers
• Works with customers to identify problem areas and recommend solutions

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform

the job.

• Four or more years of progressive and hands-on managerial experience in a medical practice, including management responsibility of all operational areas including HR and finance
• Bachelor’s degree or an equivalent combination of education and experience
• Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook
• Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
• Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels with an organization
• EMR/HER experience preferred, NextGen or Athena experience preferred.

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