Cord, Operations

Qualifications

Description

This is an on-site role at the Coconut Creek location with shift days from Monday through Friday 4:30am to 12:00pm.

• Maintains current update of facility needs.
• Responsibilities for contacting facilities regarding progress toward filling outstanding needs.
• Ensure that approval is obtained for all OT booked by TRA and documents approval in note section of scheduling system.
• Coordinates confirmation process timely and accurately beginning 3 hours prior to the start of the confirmed shift ensuring that all TRA personnel are contacted.
• Re-routes all cancelled clinicians.
• Communicate staff changes to the appropriate parties in accordance with the Confirmation and Cancelation policy.
• Ensure all work orders are maintained in the system, closed with accurate reasons, and appropriate departments are notified.
• Ensures all orders with temp request are filled.
• Anticipates and provides resolution to issues based on the needs and expectations of our customers.
• Documents all staffing request and activity in the system(s).
• Addresses all action items outlines in the staffing office’s shared email box.
• Reply’s to all client and TRA clinical employee communications, and voice messages, in all systems.
• Answers all phone calls.
• Ensures employees comply with regulatory and TRA/Corporate directives, policies and procedures.
• Forwards Corrective Actions and facility’s concerns to TRA chain of command.
• Serves as Liaison between staff, vendors and facilities to meet minimum staffing requirements within established parameters at booking.
• Establishes a harmonious relationship with facilities through cooperative contacts.
• Provides detail notes on shift activity, anticipated staffing changes, facility requests, call offs, and cancellations for teammates upon shift change.
• Participates in special projects, as needed.
• Other duties as assigned.

Required: Minimum of two years’ experience in an administrative environment with high volume inbound and outbound telephone calls, heavy entry of data into various computer platforms while referencing details and using multiple computer screens.