Registration Representative De La Pena Eye Clinic Commerce

Description

Bilingual Spanish speaker highly preferred!

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing administrative duties, scheduling, registration, reception and patient check out functions. Must obtain complete and accurate patient demographic information. Registration Representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

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• Administrative duties, to include but not limited to, schedule management, including calendars and schedules for providers at various facilities.   
• Takes meeting notes, minutes and follow up action items.   
• Completes data entry assignments along with creating various reports for departments and management.  
• Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration on date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).  
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.   
• Schedules diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).   
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.  
• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.  
• Performs scheduling, checks out patients and coordinates after care for patients. 

Qualifications

Education: 

Required: High school diploma or equivalent 

Preferred:  Some college coursework 

Experience: 

Required:  Customer service experience.   

Preferred:  Administrative experience in medical facility, health insurance, or related area.  

 

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