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Director of Operations ACC - CSP & Perioperative Days FT
DMC Detroit Receiving Hospital, Michigan’s first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state’s leading 24/7 hyperbaric oxygen program, Metro Detroit’s first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.
Directs the personnel, operations and financial activities of assigned areas of responsibility at assigned hospital(s). Develops management objectives and policies for various departments and monitors results.
- Interprets objectives, policies, and procedures. Directs the activities of the assigned departments with other departments both within and outside the hospital. Resolves problems with department heads concerning use of resources.
- Encourages and maintains open lines of communication with and between employee groups, other medical personnel, and patients and their family members.
- Evaluates the performance of the various departments, as well as the performance of key managers and supervisors. Advises employees promptly when performance problems arise or changes are needed.
- Establishes the operating budgets for the various departments and monitors performance against budgets. Assists Administration with special projects and with short and long term strategic planning.
- Attends promptly to the administrative details of the position including the signing of documents, preparation of reports, completion of performance appraisals, and other employee-related actions.
- Ensures that all operations within the scope or the position are carried out in an ethical, responsible manner.
- Develops, with the help of the responsible department heads, standard operating procedures for the departments within the position’s span of control.
- Coordinates with other departments and medical staff as needed.
- Makes final hiring and firing decisions of personnel within immediate scope of operations coordinating information with upper management and human resources according to established procedures.
- Approves expenditures to the level established by upper management.
- Acts as liaison, between the administrative and medical staffs, Board of Directors and external stakeholders.
- Performs quantitative analysis to support definition and advancement for the hospital’s goals and objectives.
- Understands physicians’ viewpoints and needs, and works strategically in the best interest of patients and the hospital.
- Balances cost/quality issues and partners with medical staff to address productivity improvements and initiatives.
- Identifies the need for policy development and/or revision, defines policies in collaboration with higher level management input, goals and objectives.
- Oversees or directs the development and/or revision of departmental procedures/protocols. Approves personnel actions such as hires, fires, disciplines, etc.
- Ensures the timely completion of performance appraisals. Develops current to intermediate goals and measures for area(s) of responsibility. Measures and assesses performance.
- As requested, assists in long range goal development.
- Assists in development of and monitors budget for area(s) of responsibility.
- Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC/Tenet policies.
- As directed, implements external and internal audit recommendations.
- Ensures hospital departments achieve objectives for diversity of their suppliers.
1. Bachelor’s degree in Business, Healthcare Administration, or related field, or the equivalent combination of education and/or experience. MBA desirable.
2. Three years of progressively more responsible leadership/management experience in a healthcare setting, preferably within an acute care hospital setting. Leadership experience in one or more of the assigned areas strongly preferred.
1. Analytical ability to create solutions to difficult technical problems such as building, maintenance and equipment, as well as administrative or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, sometimes unrelated topics, to determine the need for process development and refinement, to independently evaluate situations and outline ramifications of multiple solutions or options, to recommend goals for a function/area and understand when intervention in current work processes must occur to ensure successful delivery of service. Ability to plan, organize and administer system-wide programs.
2. Communication and/or interpersonal skills for contact with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tact and listening skills are required. Ability to read, interpret and write technical materials.
3. Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
4. Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.
5. Technical knowledge and proven competency in one or more or the assigned functions and knowledge of applicable regulatory requirements and building costs.
Employment practices will not be influenced or affected by an applicant’s or
employee’s race, color, religion, sex (including pregnancy), national origin,
age, disability, genetic information, sexual orientation, gender identity or
expression, veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with disabilities
unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
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