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Scheduler Procedural Days Contingent
DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.
The Procedural Scheduler is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.
Job Responsibilities and Major Duties
Coordination of Center Schedule
Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
Obtains and enters all necessary information from physician office requesting operating room or procedure room time
Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
Validates credentials of providers
Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage block time, as applicable
Assists other employees and with other duties as required
Communication and Customer Service
Communicates with hospital leadership team regarding scheduling issues.
Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the hospital leadership team
Communicates with physician offices to confirm cases, identify special needs, and determine any changes that should take place
Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes.
Builds relationships with current and new physicians by effectively communicating scheduling information
Collaborates with scheduling team, surgical clinical team and physician relations team to successfully promote scheduling opportunities.
Promotes positive coworker relationships through team work and cooperation
High School Graduate diploma (or equivalent)
1 year of healthcare procedural scheduling experience (or related)
Job Related Skills/Competencies
Excellent planning and organizational skills, ability to handle and prioritize multiple tasks
Ability to work quickly and under pressure
Team player, willingness to help others
Excellent telephone and communication etiquette, including listening skills
Ability to be proactive, foresee problems and identify solutions
Alertness and adaptability to change in a situation
Punctual and shows a responsible and dependable pattern of attendance
Understanding of clinical terminology
Employment practices will not be influenced or affected by an applicant’s or
employee’s race, color, religion, sex (including pregnancy), national origin,
age, disability, genetic information, sexual orientation, gender identity or
expression, veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with disabilities
unless doing so would result in an undue hardship.
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