Patient Service Representative

Description

$500 Sign On Bonus

At Tenet Physician Resources, we’re committed to delivering exceptional care — and that begins at the front desk. As a valued team member, you’ll play a vital role in shaping every patient’s experience. Your day will be filled with meaningful interactions, problem-solving, and opportunities to make a real difference.

What You’ll Do:

• Be the welcoming face of our practice — greet patients warmly and ensure they feel comfortable from the moment they arrive
• Manage incoming calls with professionalism and care — schedule, confirm, and reschedule appointments to keep the day running smoothly
• Accurately check in patients, collect demographics, verify insurance, and enter information into our electronic systems with precision
• Guide patients through check-out, assist with referrals, and coordinate follow-up appointments as needed
• Collect co-pays, post charges, and support charge entry and balance processing
• Help patients navigate our services — explain office policies and procedures clearly and compassionately
• Encourage patient engagement by introducing and enrolling them in the online patient portal
• Stay informed and compliant — follow all HIPAA regulations, confidentiality agreements, and Tenet's Code of Conduct
• Support the overall success of the practice by stepping in with additional responsibilities as needed

Why You’ll Love It Here:

You’ll be part of a team that values integrity, service, and respect — all while helping patients get the care they deserve. If you're passionate about healthcare, detail-oriented, and love making people feel welcome, we’d love to meet you.

2503023690

A non-exempt medical office position responsible for front office processes in the physician practice.

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. 
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing. 
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.
• Additional responsibilities as needed.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred. 

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting. 

 

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