PSC Lead Rep - THOP Memorial Campus

Description

Spanish Bilingual Preferred

Job Summary

The Patient Services Center Lead must demonstrate broad knowledge of departmental scheduling and financial clearance processes. The Lead must also demonstrate and display leadership skills while performing a wide range of duties in support of departmental efficiencies which may include but not be limited to: performing all the responsibilities of a Patient Service Center Representative I through III. The Lead will be responsible for driving team performance and accountability and lead operations in the absence of the supervisor.

Job Duties and Responsibilities:

Include the following. Others may be assigned.

1. Provides daily support/mentoring/training to new hires as well as existing PSC staff (both Financial Clearance and Scheduling functions)
2. Leads the team in meeting unit specific Service Line Agreements (i.e.: Abandonment rate less than 5%, and/or inventory days greater than 5 days)
3. Provides assistance in managing escalated issues as needed
4. Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies. Assists in the development and implementation of new policies according to hospital and corporate guidelines
5. Other duties as assigned based on departmental needs

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in a production driven call-center environment
• Familiarity with working with dual computer monitors (may be required to use dual monitors)
• Must have basic typing ability
• Must have working knowledge of Windows based computer environment
• Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
• Extensive multitasking ability
• Strong written and verbal communication skills

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• Required: High school diploma or GED
• Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college), completion of related medical certification program
• 2-4 years of experience in a call center environment preferred
• Preferred: 2-4 years of experience in healthcare industry
• Preferred: medical industry knowledge

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

TRAVEL

• Approximately 0% travel may be required

OTHER