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Claims Operations Oversight Director (Emeryville, CA)

  • Job ID 2005014734
  • Date posted 10/20/2020
  • Facility Conifer Health Solutions

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions?Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


Strategic leader that can direct and oversee the Claims Department and assigned Claims staff to provide leadership with direction to ensure services are delivered accurately, timely and in accordance to contractual and regulatory requirements to client(s). Act as the primary liaison/consultant between client, health plans, regulatory agencies and VBC operational teams, primarily system configuration and reporting, with regards to claims processing performance, accuracy, root cause analysis, systemic issues and failures as well as audits and corrective action plans. Participate in client on-site meetings as well as with internal and external operational teams, vendors and necessary business associates.

Responsible for determining, implementation and achievement of operational goals and key performance indicators related to implementation of new business lines and revenue recovery efforts for existing lines of business. Review claims metric and quality reports and analyze monthly reports. Understands, in detail, the daily, weekly, monthly and yearly metrics of the client needs and Claims Department and is able to make adjustments to meet goals/objectives.

Responsible to participate in and oversee health plan audits/assessments, responses and corrective action plans as it relates to client.Analyze data, reports, systems and tools to identify opportunities for accuracy, efficiency improvements and drive root cause resolutions.

Work with Senior Director of Operations to develop and implement training to the claims staff related to client provider, client business rules and health plan contracts as well as regulatory changes. Responsible to recruit, hire, train staff, evaluate employee performance, and recommends or initiate promotions, transfers, and disciplinary actions for any direct reports.

This individual needs to be able to work independently, with little supervision; prioritizes, and manages multiple strategic and operational initiatives and tasks to meet client expectations and contractual obligations and deadlines. Seeks guidance from Vice President as needed to clarify performance, goals, accuracy thresholds, client requests, assignments or additional collaboration with internal departments.


  • Maintain a full comprehensive understanding of the client services, contractual requirements, Federal and State regulations, covered benefits, coding guidelines, reimbursement policies and provider contract terms.

  • Ensure all EBA and DOFR rules are established correctly and audited periodically to ensure compliance with contracts through review of contract configuration within EZ-Cap to assure accurate payments to providers.

  • Perform root-cause analysis that may cause claims non-compliance/non-performance and lead, in collaboration with necessary operational departments, the implementation of resolutions.

  • Analyze operational impact and respond to complex escalated client and claims processing issues to ensure that client expectations and requirements are consistently met.

  • Review, create and or maintain workflows to ensure compliance and operational efficiency and develops and implements policies and procedures in collaboration with senior management.

  • Ensures compliance with Federal and State regulations and has oversight for all health plan audits.

  • Effectively organizes communication content and formats analyses to facilitate understanding and decision making by client and operational senior leaders.

  • Coordinates the production, development and delivery of materials for client meetings as well as collaborate with operational departments on the development and implementation of dashboards, scorecards, status reports for purposes of performance and analytical review.

  • Promote and contribute to a fair, positive and professional work environment through both management style and personal example.


This position reports to the Vice President Operations and Finance, and requires moderate degree of supervision to ensure strategic initiatives and client expectations are prioritized, met, and successfully implemented.



  • Knowledge of Health Plan Claims Operations, Managed Care and Risk Bearing Organizations
  • Effective writing, presentation and communication skills
  • Effective in influencing and negotiating - builds relationships and respect across functions and at all levels to gain support
  • Knowledge of industry regulations, laws, policies and regulations related to claims processing including CPT and ICD-10 guidelines
  • Advanced analytical skills demonstrated through the successful performance of numerous special analytical projects
  • Soft skills, including business partnering in a matrix organization
  • Ability to interpret requests/requirements and effectively present data to support performance improvement activities
  • Ability to prioritize and delegate work efforts, work independently, and leverage problem solving skills to research and resolve complex issues
  • Ability to work successfully under deadlines and client expectations
  • Requires an understanding of systems and processes that impact performance and capabilities
  • Possesses the ability to build trusting relationships with Client Executive Team
  • Possesses analytical ability to work in a data-heavy environment and to identify trends in the data.
  • Possesses business acumen with an emphasis on: strategy, tactical execution, influencing decision makers, business planning, root cause analysis, problem solving, decision-making, effective communication, leadership and time management skills.
  • Understanding of the regulators, health plans, hospitals, physician organizations, market, trends, competitors, and key pain points for health plan, hospital and physician organization executives.
  • Proficient in MS Office: Outlook, Excel (Pivot Tables) Word, and PowerPoint).
  • Knowledge of EZ-Cap


  • B.A./B.S. degree or equivalent experience required


  • Coding Preferred


  • Must be able to work in a sitting position, use a computer and answer telephone

  • Light physical effort (lift to 10 lbs.)


  • Office Work Environment


  • This position requires local (50-mile radius) travel and is 100% of the time on site at client offices

      Job: Conifer Health Solutions
      Primary Location: Encino, California
      Job Type: Full-time
      Shift Type: Days