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User Experience Manager / User Experience Design - Remote

  • Job ID 1905021666
  • Date posted 08/15/2019
  • Facility Conifer Health Solutions
Description:

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The User Experience Manager creates product experiences that delight users and clients, through ease of use, intuitive flow and visual appeal. This role encompasses customer experience, user research and interface design, applied to website and mobile products, features and enhancements. To be successful, you must deliver strong evidence-based recommendations while collaboratively partnering with others. In addition to being a contributor, this role may hire, lead, coach and mentor one or two direct reports.

Customer Experience
  • Apply a user-centered design philosophy to create end-to-end user experiences that delight customers
  • Quickly grasp complex topics, assess problems and identify a number of solutions
  • Produce artifacts, including prototypes (static mockups, interactive versions via Axure), use cases, user flows
User Research
  • Plan and conduct interviews with users and internal and external stakeholders to assess underlying needs
  • Objectively conduct usability testing of prototypes to gather user feedback; rapidly iterate
  • Bring back evidence to persuade others that recommendations are based on real user challenges
Interface Design
  • Create interfaces and data visualizations that are intuitive and delightful despite underlying complexity
  • Design interactions that address user needs while balancing business and technology constraints
  • Craft annotated wireframes/mockups and UI specifications that can be used by front-end developers
Required:
  • 7 years of customer/user experience, user research, usability testing and interface design experience
  • Background including large-scale data-rich products, mobile apps, enterprise users, SaaS model
  • Prototyping or wireframing tools; Axure preferred
  • Agile, scrum or Kanban experience and/or a passion for iterative improvements
Preferred:
  • Degree in a related field (human-computer interaction, UX interaction design, human factors or psychology)
  • Healthcare experience, especially value-based care or population health management
  • Visual design tools; HTML, CSS and JavaScript

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

  • Customer Experience
  • Apply a user-centered design philosophy to create end-to-end user experiences that delight customers
  • Quickly grasp complex topics, assess problems and identify a number of solutions
  • Produce artifacts to ensure alignment, including prototypes (from static mockups to interactive versions via Axure), use cases, user flows
  • Continuously refine concepts to eliminate user pain points
  • Advocate for users and their needs throughout the product development lifecycle process
  • Develop customer experience journey maps, to plan optimal customer experience across our solutions, bridging technology, services and consulting
  • Collaborate with market-facing product managers, clients, executives and other stakeholders and SMEs
  • User Research
  • Plan and conduct interviews with users and internal and external stakeholders to assess underlying needs
  • Objectively conduct usability testing of prototypes to gather user feedback; rapidly iterate
  • Synthesize research findings as well as site usage metrics into meaningful insights that identify opportunities
  • Bring back evidence to persuade developers and other stakeholders that recommendations are based on real user challenges
  • Create realistic user personas to help team members understand and focus on user needs and behavioral traits
  • Engage in other research methods as needed, such as ethnographic studies, surveys and A/B or multivariate testing
  • Observe and learn from end users, including physicians, practice staff, care management nurses, patients
  • Interface Design
  • Create interfaces and data visualizations that are intuitive and delightful despite underlying complexity
  • Design interactions that address user needs while balancing business and technology constraints
  • Present design alternatives and effectively communicate rationale and trade-offs
  • Craft annotated wireframes/mockups and UI specifications that can be used by front-end developers
  • Develop, maintain and help enforce adherence to scalable and flexible design frameworks
  • Document user interaction and design standards in a style guide for consistency across the product portfolio
  • Partner with scrum product owners, front end developers, and software and data engineers through development process
  • In addition to being a contributor, this role may hire, lead, coach and mentor one or two direct reports
  • Hire, lead, coach, mentor, conduct performance reviews, make salary and promotion recommendations, discipline as necessary


SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.




Qualifications:
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:
  • 7 years of customer/user experience, user research, usability testing and interface design experience
  • Background including large-scale data-rich products, mobile apps, enterprise users, SaaS model
  • Prototyping or wireframing tools; Axure preferred
  • Agile, scrum or Kanban experience and/or a passion for iterative improvements
  • Ability to work independently without direct supervision and as part of a team
  • Excellent communication, facilitation, and presentation skills; good negotiation skills
Preferred:
  • Healthcare experience, especially value-based care or population health management
  • Visual design tools
  • HTML, CSS and JavaScript
  • Familiarity with product management
  • Demonstrated success prioritizing and delivering multiple competing projects
  • Intellectual curiosity and investigative prowess
  • Excellent analytical and critical thinking skills
EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • Degree in a related field such as human-computer interaction, UX interaction design, human factors or psychology


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone
  • Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment
TRAVEL
  • Ability to travel locally and across USA up to 33%

Job: Conifer Health Solutions
Primary Location: Encino, California
Facility: Conifer Value Based Care
Other Locations: Alabama,California,Florida,Georgia,Louisiana,Massachusetts,Missouri,Mississippi,North Carolina,Nebraska,Pennsylvania,South Carolina,Tennessee,Texas,New Jersey,Washington,Colorado,Montana,Michigan,Washington D.C.,District of Columbia,Washington D.C.,New York,Idaho,Kansas,Kentucky,Iowa,North Dakota,Minnesota,Arkansas,Oregon,South Dakota,Maryland,Arizona,Virginia,Indiana,Illinois,Ohio,Wisconsin,Rhode Island,Connecticut,New Hampshire,Vermont
Job Type: Full-time
Shift Type: Days