AR Offshore Operations Senior Analyst

Description

JOB SUMMARY

The Senior Analyst, OFFSHORE AR OPS role will be accountable for overseeing all monitoring, reconciling and reporting of assigned vendors’ performance, data, inventory, projects, and initiatives used by Conifer within revenue cycle management activities. The role is located in Frisco, TX (remote or in office) and will work directly with a number of offshore partners located Internationally. A successful candidate should be comfortable overseeing other analyst projects as a lead or advisory, working within a highly matrix-driven organization, exhibit solid organizational, communication, and negotiation skills, and have a strong customer focus.

• Approve and oversee the development, trending and maintainance of reporting for Service Level Agreements (SLAs) and Performance metrics, assigned inventory or data placements, audits, projects and quality metrics.
• Approve and oversee the development and driving of execution on processes (including process mapping, policies and procedures, design sessions, inventory management, training and refreshers, vendor scope management), Activities within timelines (transitions and projects) and reconciliation of offshore inventory.
• Oversee the evaluate and development of new methods of tracking effectiveness of offshore partners propose changes in placement volumes and processes, as needed, and ensure business needs or inventory liquidation rates are within accepted guidelines.
• Effectively communicate with Clients, Contracting & Governing, Intregrations, Transitions, Product Line operations, Client Performance / Delivery and other partnering organizational teams to assist with new client and/or facility integrations, onboarding, scope changes
• Approve and oversee the research and submission of processes, workflow, analytic and IS tickets.
• Evaluate avenues to drive efficiencies through expense and revenue, as relates to the assigned portfolio of vendors, overall contractual terms, service level agreements and pricing for the vendor(s).
• Perform, create, communicate and execute approved action plans on audits of quality and operational processes to ensure compliance with Conifer and Client requirements.
• Maintain compliance within the vendor(s) processing for System and Website Security approvals, deletions and audits. (eiD request and Client Paper request for system access and websites)
• Special projects as assigned.

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

• Ensure Vendor(s) inventory/data placement and projects are managed within budgetary guidelines.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to Multi-Task and Prioritize activities
• Excellent analytical and problem-solving skills, Advanced MS Excel skills
• Excellent communication and inter-personal skills
• Excellent project management skills including MS Project, MS Office, PowerPoint, etc.
• Ability to develop manage, control cross functional processes and project timeliness
• Proven ability to recommend and apply best practices

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• 0-2 years of experience in HealthCare and / or managing vendors preferred
• 1-3 years of experience in data analysis and / or active project management
• Bachelor’s Degree in Business or related field preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Environment
• Remote Environment

TRAVEL

• Approximately 10% to 20% travel may be required (Nationally or Internationally)

Compensation and Benefit Information

Compensation

• Pay: $56,784 - $85,176 annually. Compensation depends on location, qualifications, and experience.

• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, life, and business travel insurance

• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.

• 401k with up to 6% employer match

• 10 paid holidays per year

• Health savings accounts, healthcare & dependent flexible spending accounts

• Employee Assistance program, Employee discount program

• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.