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Credit Resolution Representative - Remote

Job ID: 2105030531 Date posted: 09/13/2021 Facility: Conifer Health Solutions
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Job Details

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


Responsible for performing the refunds and credit analyses functions within the Hospital Revenue Cycle Management team.


Include the following. Others may be assigned.

  • Performs refund and credit analyses, audit and reimbursement functions for all Managed Care, Commercial, Medicare, Medicaid, Self-pay and third party payors for all patient accounts. Determines if credit balance is an over contractual, late charges applied, overpayment etc. to ensure appropriate actions are taken to resolve.
  • Performs Quarterly reviews for Medicare and Medicaid (based on state guidelines) and submits to client for approval, signature and submission.
  • Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory Accurately and thoroughly documents the pertinent credit balance review activity performed.
  • Communicate issues to management, including payer, system or escalated account issues.
  • Handle correspondence received from payers and patients requesting refunds. Respond timely to emails and telephone messages as appropriate
  • Participate and attend meetings, training seminars and in-services to develop job knowledge.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Entry level understanding of hospital billing form requirements (UB04 and HCFA 1500)
  • Entry level knowledge of ACE/PBAR/STAR/Meditech or EPIC preferred
  • Entry level knowledge of ICD-10, HCPCS/CPT coding and medical terminology
  • Entry level writing skills
  • Contract Interpretation skills greatly preferred
  • Understanding and interpretation of Managed Care contracts
  • Understanding of Gov’t Medicare and multiple state Medicaid programs payor regulations (if Gov’t team)

Conifer requires its candidates and contractors, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment activity. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.


Include minimum education, technical training, and/or experience preferred to perform the job.

  • High School Diploma or equivalent experience, preferred.
  • 1 – 3 years’ experience in a hospital business environment performing billing and/or follow-up functions, preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit and work at a computer terminal for extended periods of time


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call Center environment with multiple workstations in close proximity
  • Some positions may be eligible for Telecommuting based off Business need or position function. If eligible, all Telecommuting guidelines must be adhered to at all times.
Job: Conifer Health Solutions
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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