Outsourcing and Quality Manager

Description

JOB SUMMARY

The Manager, Outsourcing & Quality is responsible for overall managing, monitoring and reconciliation of assigned vendors performance/data/inventory/projects/initiatives used by Conifer HRCM involved in the resolution of revenue cycle management activities.

Include the following. Others may be assigned.

Description

1. Ensure all Conifer assigned services for domestic or international outsourced vendor(s) remains compliant with Conifer/Client RCS policies, procedures, budget/expense, Service Level Agreements and Performance metrics
2. Manage Processes (including process mapping, policies & procedures, design sessions, Inventory management, Training / Refreshers, Vendor Scope Management), Activities within timelines (transitions and projects) and reconciliation of vendor(s) invoice for payment., as relates to assigned portfolio of vendors
3. Drive efficiencies – expense and revenue as relates to the assigned portfolio of vendors, including negotiations of overall contractual terms, service level agreements and pricing for the vendor engagement.
4. Manage relationships and effectively communicate with Clients, C&G, Transitions, Product Line operations, Client Performance / Delivery and other partner organizations
5. Manage effectiveness of overall services within the vendor portfolio, propose changes in placement volumes/processes as needed and ensure business needs or inventory liquidation rates are within accepted guidelines.
6. Manage and communicate quality audits, improvement plan and operational processes to ensure compliance with Conifer and Client requirements.
7. Special projects assigned

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

• Ensure inventory/data placement and projects are managed within budgetary guidelines for the portfolio of vendors.
• Financial accountability for budget for vendor portfolio
• Accountable to drive expense efficiencies and revenue uplift for the portfolio of vendors.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

No. Direct Reports (incl. titles) – Manager I, Support, Analyst, Vendor (0-5 FTEs); Other non-managerial staff

No. Indirect Report – N/A

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional project management skills including MS Project, MS Office, PowerPoint, etc.
• Exceptional communication, inter-personal and change management skills
• Exceptional analytical, MS Excel skills and problem-solving skills at all levels of the organization
• Excellent Ability to develop manage and control cross functional processes and project timeliness
• Proven ability to recommend and apply best practices and
• Excellent awareness of market trends (health care and outsourcing domain)

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• 2-4 years’ experience in HealthCare and / or managing vendors
• 2-5 years’ experience in data analysis and / or active stakeholder management
• Bachelor’s Degree in Business, HealthCare or related field; or commensurate experience and post-secondary education
• Master’s Degree in Business, HealthCare or related field preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

Compensation and Benefit Information

Compensation
• Pay: $64,168-$96,262 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.
Benefits
Conifer offers the following benefits, subject to employment status:
• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.