Strategic Implementation Specialist

Description

JOB SUMMARY

The Implementation Specialist will be responsible for the successful planning, implementation, and short-run support of Conifer’s Care Continuity program at Conifer client sites throughout the US. This is a high visibility and high responsibility role that will directly impact the success of one of Conifer’s innovative programs. Reporting directly to the VP of Strategy, the Implementation Specialist will be the point of contact in each new market to get new programs started and ensure operational programs are successful. The project will start by the Implementation Specialist working with the hospital A-team (CEO, CMO, CFO, COO, Business Development leaders, ED directors, etc.) to develop the scope and goals of the projects. The Specialist will also be responsible for staffing the program and the newly minted Coordinator. The specialist will also help build out the physician network using the Care Continuity platform by working with the hospitals Physician Relationship Manager team to promote this effort in the medical community by visiting offices and attending marketing events. Once the program is up and running, the Specialist will assume initial responsibility for sharing outcome reports with the hospital A-team and Conifer senior leadership. The Specialist will also begin the transition of the program to its full-time managers before moving on to the next market.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Assist Care Continuity program managers with initial, customized program design
• Determine appropriate Care Coordinator staffing needs for new engagements. Work with recruiting to source, interview, and hire the right program staff
• Act as a player-coach, performing the role of the Care Coordinator during the ramp up period and train staff by example
• Onboard local Conifer staff and leaders (e.g., EES, patient access, etc.)
• Train eventual Care Coordinator managers how to manage program (e.g., goals, instructions, reporting)
• Act as program manager for changes and modifications post ramp-up. Be accountable for program results during ramp—up period
• Share program results with hospital and Conifer leadership.
• Assist with business case development

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) TBD (none to start)
• Indirect Reports (titles) 1-4 care coordinators per facility (possibly 8 at a given time), acting as an assistant, short-term supervisor

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Microsoft PowerPoint, Excel, and Word
• Entrepreneur mindset; willingness to think for self, adapt, and get stuff done
• Exceptional interpersonal skills
• Charismatic and engaging presentation style
• Demonstrated leadership abilities with heavy emphasis on coaching
• Confidence in presenting challenging materials to critical executives
• Basic knowledge of but exceptional curiosity about healthcare industry

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• 4-year college degree in Healthcare Administration, Business or related field required
• GPA of 3.5 or higher preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment
• Home-work Environment

TRAVEL

• Extensive travel to client sites required (more than 50%)

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

• Pay: $56,784.00 - $85,176.00 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.