Support Services Lead Representative

JOB SUMMARY

Responsible for providing advanced clerical support services to the Support staff. Also responsible for providing daily functional assistance Support Services Representatives, and Support Services Supervisors by being the first line of support for operational concerns and questions.

Include the following. Others may be assigned.

1. Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets.
2. Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
3. Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence.
4. Prepares and distributes pertinent reports to Manager and Supervisor.
5. Other duties as assigned by Management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate Microsoft Office (Word, Excel)
• Intermediate understanding of business service functions including billing, collections, insurance, and appeals
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Ability to work in fast pace environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks
• Healthcare terminology
• Customer Service skills
• Data Entry and 10-key by touch

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent
• 3-5 years business office or related experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and work at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Multiple workstations in close proximity

OTHER

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.