Market Operations Director

Summary

The Market Director of Practice Operations will oversee all market operations for physician employed practices, and will conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, and models the organization’s Mission, Vision and Values.

The Director will manage the Manager(s) of Market Operations and will oversee the activities in the market practices including physician human resources requirements, customer service, customer satisfaction, financial analysis, Meaningful Use attestations, business information systems, practice profile analysis and compliance with regulatory bodies.

Works closely with hospital A-Teams to review budgets and develop and implement new physician opportunities; manage physician practices to budgeted expectations; ensure practices are operating within Tenet compliance regulations; and ensure all physicians and leaders understand business aspects of their practice.

Manages individual physician relationships maintaining balance between meeting pro-forma expectations and keeping the physician positive.

Develops and implements goals and objectives for the market. Works with physician leadership to identify new lines of business, additional streams of revenue, and new methods to mitigate costs.

Ensures regulatory compliance with agencies such as OSHA, CLIA, Medi Cal, DHS and others as appropriate.

Qualifications

Seeking someone with experience in the following:

• Hospital strategy and Service Line Growth
• Physician Practice Acquisition
• Physician Practice Operations
• Physician Contracting and Physician Recruitment

Also:

• Five or more years of hands-on managerial experience in a medical practice including management responsibility of all operational areas including HR and finance, as well as experience interacting with physicians and senior executives
• Bachelor’s degree or an equivalent combination of education and experience
• Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook
• Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
• Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within the organization
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
• Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders

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