Eligibility & Enrollment Service Supervisor
- Job ID 2005002310
- Date posted 01/17/2020
- Facility Conifer Health Solutions
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions?Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients and the healthcare market through effective supervision, direction and operation of the government programs product and the coordination of its delivery through field operation offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Provides overall supervision of Government Programs for assigned division including direction, knowledge, and resources to management and staff to enable them to expedite governmental program recovery and decrease facility bad debt.
Ensures staff understanding and application of local, state and federal laws and guidelines.
Develops and delivers Eligibility Program training to divisional staff and its clients.
Provides direction to staff on issues/questions relating to Government Programs.
Develops, refines and manages the product to maximize operational goals and objectives while working with the management team and staff.
Monitors and builds team morale and productivity as measured against planned objectives.
Identifies key performance indicators and utilize them to track and manage product performance.
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports (titles)Patient Advocate and Lead, EES Financial Counselor and
Lead.Typically, a 1:12 ratio
Indirect Reports (titles)Clerical Support, EES
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working familiarity with the rules and regulations pertaining to Federal, State and County programs
P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
Ability to work independently
Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
Ability to prioritize and manage multiple tasks with efficiency
Excellent oral and written communication, interpersonal, organizational and management skills
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
Bachelor s Degree in Business Administration, Marketing and/or related field or equivalent experience
3 5 years of experience in healthcare finance or revenue cycle
Most recent 3 years of experience in Federal, State and Local government programs
2 3 years of supervisory experience in Federal, State and Local government programs
Working knowledge of healthcare products
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit and work at a computer terminal for extended periods of time
Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
Ability to travel
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Both Hospital and Office facilities, in direct contact with Patients and Staff
Must be able to travel