Lead Patient Service Representative De La Pena Eye Clinic Van Nuys

Description

Bilingual Spanish Speaker highly preferred!

Serves as lead worker to others within the Patient Service function. Demonstrates knowledge of and ability to complete all functionality with area to include duties related to patient services i.e., Check-In, Check-Out, Kiosk Greeter, and Call Center.

2503018892

• Serves as lead worker to others within patient services to include information resource, mentor, and support to team members. 
• Provides feedback regarding developing, implementing, reviewing, and revising policies and procedures affecting the teams functional area/responsibilities. 
• Provides support to new employees during the on-boarding process. 
• Registers patients in an efficient and accurate manner. 
• Understands various insurance programs and apply information to patient registration process. 
• Communicates insurance benefits in a manner that is understandable to the patient. 
• Enters accurate charges 95% of the time. 
• Collects co-payments and appropriate deductibles. Schedules patients for proper follow up appointment. 

Qualifications

Education:

Required:  High school diploma/GED.

Preferred:  Completion of medical office assistant program 

Experience:

Required:  3 years of experience working in a medical office setting 

Preferred:  Healthcare management/administration certification

Tenet Healthcare/TPR complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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