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IT Support Technician

Job ID: 2503013745-0 Date posted: 05/08/2025 Facility: TPR/CPM Staff

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Job Details

Description

The IT Support Technician will be responsible for providing first-level technical support, troubleshooting hardware and software issues, assisting users, and ensuring smooth day-to-day IT operations. This role will help reduce the workload on senior IT staff by handling routine support tasks, allowing them to focus on infrastructure and project-based work.

2503013745

Respond to and resolve IT support requests related to hardware, software, and networking issues.
Set up and configure workstations, peripherals, and user accounts.
Troubleshoot and resolve printer, scanner, and other device-related issues.
Perform basic system maintenance, including software updates.
Assist users with password resets, access issues, and general IT inquiries.
Document IT procedures, common issues, and resolutions.
Support IT staff in larger projects, office moves, and system upgrades as needed.
Maintain an inventory of IT equipment and assist in tracking replacements.

Qualifications

Basic understanding of Windows operating systems, networking, and troubleshooting principles.
Strong problem-solving skills and ability to follow documented procedures.
Good communication skills with the ability to assist non-technical users.
Ability to work independently while knowing when to escalate issues.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify