Patient Communications Representative

Responsibilities 

Maintains a working knowledge of the Physicians’ specialties, schedules, and locations.   

Schedules patients with the appropriate doctor.  

Registration: Obtains and confirms patient demographics, insurance, and updates the patients accounts as needed.  

Understands and has a basic knowledge on insurance, benefits and share of cost.  

Understands and has a basic knowledge of all different insurance lines of services: HMO, PPO, Commercial, Medicare HMO, Medicaid HMO, etc.  

Reactivates patients by conducting re-calls for no shows & cancelled appointments, returns missed calls, responds to patient inquiries with real-time responses (text messages, emails, calls may vary between practices) based on practice protocol.  

Documents accounts appropriately and accurately.  

Directs patient to our website to complete registration forms and/or emails documents as needed.  

Answers non-medical questions and gives routine non-medical instructions. On occasion, when properly trained, will answer some clinical questions.   

Understands and abides by all HIPAA policies and procedures.   

Performs other duties as requested or assigned  

Qualifications 

Education  

Required: High school diploma or equivalent  

Preferred: Some college or training in the healthcare field.  

Experience  

Required: 2 or more years of healthcare experience.   

Must be competent in the use of basic office equipment including computer, printer, telephone, excel, word, EHR / EMR, patient portal and fax.  

Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.   

Must possess excellent clerical and organizational skills.