MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America s 100 Best Hospitals List by Healthgrades.
PCA - Personal Care Attendant The PCA performs various duties to assist the professional nursing staff with routine patient care needs, communication, comfort, safety, documentation, and treatments. Works under direction and general supervision of the Nurse Manager, Charge Nurse, or Registered Nurse as required and according to established nursing policies and procedures. Ensures quality and safe delivery of care to patients in the following age groups: All ages - Neonate, Infancy, Toddler, Preschool, School Age, Adolescent, Adult, Geriatric.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. BASIC PATIENT CARE: Provides patients with physical, emotional, and spiritual care using appropriate resources according to nursing policy and procedures (i.e., bathing, bed making, positioning, ADLs, skin care, incontinence care, toileting rounds every 2 hours).
2. TREATMENT/PROCEDURES: Administers treatments and procedures as ordered by physician and following policy and procedures (i.e., vital signs, collecting catheter, sputum, and stool specimens, TEDs, sequential compression boots, applications of heat and cold, sitz baths, simple wound care, D/C, Foley Catheter and saline lock, admission and discharge, and post mortem care).
3. PATIENT ENVIRONMENT AND SAFETY: Follows and adheres to standards of infection control in the care of all patients. Reduces risks to patients, other employees, and self through use of proper body mechanics. Demonstrates workplace pride by maintaining patient areas in a neat and orderly condition (i.e., answers call lights in a timely manner, empties linens and fills carts, and keeps table tops free of trash). In the event of emergencies (fires, Code Blue, Code Purple, and stat calls), performs assigned duties under the direction of the Nurse Manager or Charge Nurse.
4. COMMUNICATION/CUSTOMER SERVICE: Reports patient complaints to Charge Nurse in a timely manner. Observes and reports any unusual changes in the physical or mental status of patients to the Charge Nurse as situations necessitate. Communicates with patients, families, and other appropriate members of the health team in a courteous and timely manner and following established guidelines and nursing policies and procedures. Refers unusual problems to supervisor as required. Meets Hospital customer service behaviors as they relate to the ten commitments, using scripting as indicated.
5. DOCUMENTATION: Ensure accurate patient documentation according to established nursing policies and procedures.