Executive Director, Chief Operating Officer Biltmore Cardiology (Arizona Market)

JOB DESCRIPTION:

Tenet Healthcare Corporation, through its subsidiaries, owns and operates acute care hospitals and related health care services across the United States.

We have one common goal at Tenet - to provide excellent care to our patients. Through our extraordinary caregivers who come to work every day and save lives, deliver babies and take care of people when they need it most, Tenet’s hospitals aim to provide the best possible care to every patient, with a clear focus on quality and service. Focusing on quality is how we build sustainable value and growth over the long-term. This has been and will be our competitive advantage.

Reporting Relationships

The Executive Director, Tenet Physician Resources (ED-TPR) reports directly to the Senior Director/CEO, Tenet Physician Resources in the respective market. The ED has responsibility for: coordinating with the local market unit and TPR leadership the strategy for the TPR service line/business unit, including developing a physician manpower strategy within their assigned market(s). The ED serves as a liaison and point of contact in initiating, managing, and finalizing physician employment transactions. This role requires heavy and regular interaction with the TPR market operations leadership and as needed with TPR leadership based in the Dallas home office.

The ED oversees all market operations for physician employed practices in given TPR service line/business unit and will conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, and models the organization’s Mission, Vision and Values. The ED will manage the Associate Directors of Practice Operations and will oversee the activities in those market practices including physician human resources requirements, customer service, customer satisfaction, financial analysis, Meaningful Use attestations, business information systems, practice profile analysis and compliance with regulatory bodies. The ED manages physician practices to budgeted expectations; ensure practices are operating within Tenet compliance regulations; and ensure all physicians and leaders understand business aspects of their practice. Manages individual physician relationships maintaining balance between meeting pro-forma expectations and keeping the physician positive. Works with physician leadership to identify new lines of business, additional streams of revenue, and new methods to mitigate costs. Ensures regulatory compliance with agencies such as OSHA, CLIA, DHS and others as appropriate.

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core attributes that will enable a leader to succeed at Tenet, and have defined them within five areas critical to performance:

Use Astute Judgment

• Demonstrates exceptional financial management and analytical skills while participating in the annual (and periodic update) physician manpower planning process
• Identifies and vets new physician opportunities based on research and analysis regarding community need and interaction with hospital and regional leadership to understand hospital-based physician needs (i.e., hospitalists, etc.)
• Establishes bold physician employment plans consistent with the law and Tenet’s ethical standards while maximizing TPR service-line growth potential and local patient access to quality physician care
• Monitors trends in physician patient origin, care access, attrition and retirements, and other patient-focused trends to identify TPR service line growth opportunities, service and patient access issues and either encourage or correct action plan implementation.
• Demonstrates excellent interpersonal communication skills that result in creating a positive feeling with candidates and the groundwork for a continuing strong relationship.
• Possesses deep knowledge of the particular TPR market including the community positives/negatives, and quality of personal and professional life.
• Assesses in-market acquisition opportunities, including the practice location, space, FFE, and staffing.

Drive Organizational Success

• Interviews and assesses candidates for the necessary education, training, experience, and attitude to meet particular needs in the communities served by TPR.
• In coordination with local TPR operations team, identifies physicians for employment who can create a “Quality” differentiation for TPR in the market, yield profitable business results and build physician loyalty.
• Advises physician candidates of the expected efforts to build a successful practice once employed.
• Assesses candidates to ensure they possess the expected work ethic necessary to meet the community need for the particular specialty.
• Determines if the physician candidate can build the right relationships for a successful practice and deliver the right results.
• Considers if the candidate can be a leader and establish and influence others to achieve aggressive practice goals, targets, and metrics consistent with expected operational objectives.
• Manages the employment negotiation process including discussions around compensation, hours, benefits, and overall expectations.
• Develops a fair and lawful comprehensive, competitive, compensation program tailored to the selected candidate.
• Facilitates due diligence, including gathering required information from the physician employment candidates and other third-party sources.

Ensure Collaboration

• Maintains high visibility among the physician community and earns a respected reputation for effectively listening, delivering on commitments, and building TPR’s reputation and ultimately enhances the patient experience.
• Effective in achieving and promoting a collaborative approach to problem resolution in the employment negotiation process.
• Cultivates and develops relationships with local physicians.

Shape Strategy

• Coordinates with TPR market in development and implementation of physician employment strategy & TPR market position.
• Assesses market and questions current physician employment strategy as appropriate to generate innovative ideas to improve current physician plan and achieve results.
• Builds targeted sales and marketing lists that identifies new physician employment opportunities for market growth.
• Plans, organizes and directs strategies to develop physician employment opportunities and physician manpower plans consistent with internal development plans and external community need.

ESSESENTIAL DUTIES AND RESPONSIBILTIES:

Practice Operations: Managing the daily operations of the service line

• Assisting with budget development and analysis, and evaluating direct profit and loss
• Oversees all operations aspects of the practice
• Physician production and quality
• Revenue Cycle
• Compliance
• Licensure (imaging and outpatient services)
• Quality and Safety Initiatives
• Successfully opening practice locations
• Staff recruitment and engagement
• Developing, recommending and submission of capital plan

Service line Growth: Developing and executing strategic plans to achieve organizational goals

• Point person for strategy for outpatient services
• Overall physician recruitment and retainment
• Responsibility for certain aspects of physician employment, including development of annual employment plans
• APP recruitment
• Transaction assessment and management; coordination and presentation of projected practice financial analyses
• Support acquisitions including coordination of due diligence gathering.
• Pay for performance initiatives
• Identifying and recommending addition practice location (Show Low, Surprise, etc.) Expansion into new service lines: i.e. Vascular
• Collaborate with UPSPI on development of outpatient Cath labs
• Collaboration and liaison to the Hospital A Team
• Presentation and review of key documents with physicians, management/maintenance of physician employment transaction “pipeline”
• Ongoing review of market dynamics in the physician sector, overall market trends and market share changes, and competitive intelligence

Leadership:

• Joint Operating Committee Logistics and Management
• Representing the service line at designated meetings, such as Quality Assurance Meetings, National Service line Meetings
• Research program

QUALIFICATIONS:

Required:

• Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
• Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within the organization
• Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook

Education/Certifications

• An undergraduate degree is required and a graduate degree, ideally in health management is desirable.

Required Background Experience

• Five years’ healthcare management level experience in physician practice management, development, acquisitions, recruitment, or related executive area.
• Knowledge of healthcare organization and administration and of standards and laws applicable to managing issues with physician practices.
• Knowledge of health care, strategic and financial planning. Proven financial management skills, capable of reaching closure and timely accomplishment of objectives with a focus on P & L.
• Knowledge of principles of interactive planning, participatory management and influence management.
• Skilled at executing strategy and problem solving; asks the right questions, follows up and determines the facts, setting priorities based on business opportunity. Skilled at spotting trends and developments. Able to direct the development of practice forecasts and proformas.
• Ability to build targeted sales and marketing lists, research in-depth business profiles on prospects, analyze market research and identify new opportunities and prospects for practice growth.

Professional Attributes

• Strong project management skills and follow-through from vision to execution, with measurable results to the bottom line.
• An individual is highly motivated to work cross-functionally in order to accomplish goals and effect change. Someone skilled at uniting various constituencies to work together harmoniously to achieve high quality patient care.
• Excellent at team building and motivating people. Able to identify the right people to execute strategic opportunities and motivate people to act whether they are peers, subordinates, physicians or administrators. Skilled at accomplishing goals through others.
• Someone who understands the dynamics of a healthcare environment and has the ability to navigate between disparate entities to successfully unite constituencies toward a common cause.
• An individual who is a “pre-emptive communicator” and one that strives to proactively address issues before they become problems.

***Extensive travel within assigned market/geography, motor vehicle record (MVR) will be conducted on the finalist***

Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.