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Application Analyst, Enterprise Imaging Bio-Med Team (Remote based in the US)

Job ID: 2105048997 Date posted: 01/09/2022 Facility: Tenet Headquarters
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Job Details

Under general supervision of a team lead or manager, the Application Analyst will focus on application support and service delivery solutions to achieve optimal patient safety, financial, and workflow efficiencies.

This role is responsible for vendor engagement, support of hospital-based applications related to robotics, modalities in the Radiology and Cardiology space, processes, assistance with integration to enterprise solutions, and other Bio-Medical solutions as requested. Support will include, planning, testing, troubleshooting and solutioning as needed. This person will work closely with cross-disciplinary teams and will participate in system-wide projects and reported issues as well as create and foster strong working relationships among teammates.

The Application Analyst will support and maintain assigned information systems, function(s) and/or resources. Major responsibilities include assignments for installations, conversions and upgrades, and the resolution of customer concerns raised during installation, operation, maintenance, or production application.

Duties & Responsibilities

  • Demand management for Bio-Medical devices related to Radiology and Cardiology
  • Ensure Tenet processes are followed for new device requests to include working with the Solutions and Architecture Teams, Procurement, Market CDL’s and local teams as required
  • Document systems, roadmaps, and update Tenet standards for devices that are deployed in the markets
  • Work closely with the business leaders to develop 5-year roadmaps on business initiatives to align hardware purchases for enterprise solutions
  • Investigate software compatibility, storage availability, and network requirements for all Bio-Medical device adds to each facility
  • Lead investigations with local teams to diagnose and resolve issues within software applications and integration
  • Provide support to higher-level managers or serve as a team member on complex projects
  • Monitor applications for any performance issues and communicate to stakeholders
  • Provide front-line, second-level support as part of the IT Enterprise Imaging Team
  • Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
  • Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
  • Participate in an On-Call rotation
  • Occasionally work after-hours/weekends to support the needs of the technology organization
  • Assist, support and meet departmental goals and objectives
  • Assist with facilitating user group sessions to identify and solve problems related to integration with 3rd party solutions
  • Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
  • Assist with coordination of local and enterprise level resources as required
  • Other duties as assigned


Qualifications:

Knowledge, Skills and Abilities

  • Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
  • Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.
  • The ability to communicate effectively with vendors and hospital personnel on all levels is required
  • Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
  • Knowledge of hospital operations related to enterprise imaging, modalities, robotics, and associated Bio-Medical devices, computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role

Minimum Qualifications

  • Minimum 1-year experience supporting locally hosted, web-based Enterprise Imaging applications with working knowledge of VNA, PACS, DICOM, and Voice Dictation
  • Demonstrated knowledge of HL7 or SQL is a plus
  • Highly organized with the ability to plan and execute small-to-large projects required
  • Demonstrated ability to work independently to solve business/technology problems
  • Understanding of software architecture (i.e., components, relationships, constraints)
  • Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
  • Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
  • Ability to develop an in-depth knowledge of company products, procedures, applications, etc.
  • Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues

Preferred Qualifications

  • A bachelor’s degree is preferred
  • Experience working in a healthcare or related field

Working Conditions

  • Normal sedentary office environment
  • Work requires frequent mental/visual effort and operating a PC

The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.

Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Job: Corporate
Primary Location: Texas
Facility: Tenet Headquarters
Job Type: Full-time
Shift Type: Days

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

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