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Associate, Patient Relations

Job ID: 2205029832 Date posted: 08/08/2022 Facility: Paley Institute Global, LLC
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Job Details


Provides coordination and administrative support for all aspects of patient care, including building relationships with patients, problem solving in partnership with leadership and ensuring all medical information is available to patients throughout their experience.

Description of Responsibilities

Coordinate all aspects of patient care including but not limited to:

  • Scheduling clinic appointments, surgeries, imaging studies and other internal and external providers as needed
  • Obtaining patient prescription orders and refills
  • Assisting with durable medical equipment and prosthetics
  • Responding to patient inquires in a timely manner (within 24 hours) and updating shared documents accordingly
  • Working closely with the clinical and finance team to ensure patient receives all information necessary to proceed with treatment

Serve as the patient family liaison during appointments, surgeries and consultations, including services such as interpretation, coordinating transportation and providing information for local housing options

Accurately collects and enters all necessary patient information including but not limited to:

  • Letters of medical necessity from medical providers
  • Insurance verification
  • Cost estimates from finance
  • Media consents

Support strategic institute initiatives to improve patient care including but not limited to research, patient education, relationship building, etc.


  • Ability to develop and maintain strong professional relationships with patients, patient families and various stakeholders (e.g. physicians, referral sources, staff, foundations, government entities, international Embassies, POSI clients)
  • Demonstrated empathy, inclusiveness, and willingness to embrace all backgrounds, actively understand various cultural norms and adapt approaches
  • Ability to prioritize and manage time effectively
  • Ability to adapt to changing circumstances and work effectively in unexpected situations
  • Ability to absorb and understand important verbal and nonverbal information and to ask further questions when necessary
  • Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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