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Coordinator, Patient & Family Experience

Job ID: 2205022970 Date posted: 06/20/2022 Facility: Paley Institute Global LLC
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Job Details


Under general supervision and according to established policies and procedures, establishes a partnership with patients/families and hospital personnel to enhance a shared approach to the delivery of health care.


  • Greets patients and families upon arrival to the patient care unit and orients them to the Patient and Family Centered Care Program.
  • Documents the identified Care Partner.
  • Answers questions from patients and their families, and explains procedures and processes within the scope of their training/abilities.
  • Conducts patient rounding.
  • Maintains availability to meet with families daily.
  • Communicates with appropriate staff regarding patient/family issues and/or concerns.
  • Assists the health care providers with servicing patient/family requests.
  • Collaborates with nursing staff to accommodate priority visits.
  • Assists with answering phones and call lights at the nursing station.
  • Acts as Liaison between clinical staff and families in critical or emergent situations.
  • Documents and conducts initial investigation of complaints of a minor/serious nature.



Required: Associate degree in Healthcare Management, Business Administration or related field or equivalent combination of education and/or experience. Preferred. Bachelors degree in same fields.


Preferred: Customer service experience in healthcare

Job: Corporate
Primary Location: West Palm Beach, Florida
Facility: Paley Institute Global LLC
Job Type: Full-time
Shift Type: Days

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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