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Patient Relations Coordinator

Job ID: 2205015679 Date posted: 05/02/2022 Facility: Paley Institute Global LLC

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Job Details

Summary

Provides coordination and administrative support for all aspects of patient care, including building relationships with patients, problem solving in partnership with leadership and ensuring all medical information is available to patients throughout their experience.

Responsibilities

Coordinate all aspects of patient care including but not limited to:

Scheduling clinic appointments, patient referrals and other internal and external providers as needed
Obtaining patient prescription orders and refills
Assisting with durable medical equipment and prosthetics
Responding to patient inquires in a timely manner (within 24 hours) and updating shared documents accordingly
Serves as the main intake personnel
Working closely with the clinical and finance team to ensure patient receives all information necessary to proceed with treatment

Assist patients in appointments, surgeries and consultations, including services such as interpretation as needed; including coordinating transportation and booking housing accommodations.

Accurately collects and enters all necessary patient information including but not limited to:

Letters of medical necessity from medical providers
Insurance verification
Cost estimates from finance
Media consents
Collecting all patient surgery clearances and coordinating surgical times

Support strategic institute initiatives to improve patient care including but not limited to: research, patient education, relationship building, etc.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below are representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

Ability to develop and maintain strong professional relationships with patients, patient families and various stakeholders (e.g. physicians, referral sources, staff, foundations, POSI clients)
Demonstrated empathy, inclusiveness and willingness to embrace all backgrounds, actively understand various cultural norms and adapt approaches
Ability to prioritize and manage time effectively
Ability to adapt to changing circumstances and work effectively in unexpected situations
Ability to absorb and understand important verbal and nonverbal information and to ask further questions when necessary
Ability to respond and articulate different services for all patient inquiries
Ability to identify needs, determine alternative solutions and efficiently drive execution
Strong understanding and ability to articulate service offerings
Ability to process and record detailed information effectively and consistently
Excellent written and verbal communication skills
Ability to work independently and effectively collaborate with others
Ability to maintain sensitive information in compliance with HIPAA and company policies
Knowledge of multiple electronic medical software
Ability to coordinate accommodations for language interpretation as needed
Ability to offer innovative solutions improve processes

Preferred:

Experience with Salesforce
Bilingual (Arabic, Spanish, Russian, Polish)

Job: Corporate

Primary Location: West Palm Beach, Florida

Facility: Paley Institute Global LLC

Job Type: PT2Y

Shift Type: Days

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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