Patient Account Representative for Piedmont Family Medicine

Description

Position assists office by maintain the AP and Billing process for patient accounts

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• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. 
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. 
•  Answer business office telephones and assist patients with account inquiries by routing calls to appropriate departments. 
• Audit patient accounts for accuracy, verification of patient balances versus insurance balance. 
• Collect past-due patient balances. 
• Offer resolution of patient account balances through protocol available. 
• Review patient accounts for submission to third party agencies and interact appropriately with third party collection agencies. 
• Process and correct returned mail and returned checks. Process bankrupt patients appropriately. 
• Notify manager with patient account and insurance issues. 
• Other additional responsibilities as needed.

Qualifications

Education: High school diploma/GED required with completion of billing program preferred. 

Experience: Must have a minimum of one years of experience working in medical collections

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