Patient Account Representative for Piedmont West Urgent Care Center York

Description

General Summary: Position assists office by maintain the AP and Billing process for patient accounts

Essential Job Responsibilities:

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Answer business office telephones and assist patients with account inquiries by routing calls to appropriate departments.
• Audit patient accounts for accuracy, verification of patient balances versus insurance balance.
• Collect past-due patient balances.
• Offer resolution of patient account balances through protocol available.
• Review patient accounts for submission to third party agencies and interact appropriately with third party collection agencies.
• Process and correct returned mail and returned checks. Process bankrupt patients appropriately.
• Notify manager with patient account and insurance issues.
• Other additional responsibilities as needed.

Education: High school diploma/GED required with completion of billing program preferred.

Experience: Must have a minimum of one years of experience working in medical collections