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Call Center/Phone Room Practice Coordinator - OCPBC
Boynton Beach, Florida Tenet Florida Physician ServicesJob Summary
The Call Center/Phone Room Practice Coordinator serves as the primary point of contact for patients and providers, delivering exceptional customer service while supporting the daily operations of a busy orthopedic practice. This role is responsible for answering and routing incoming calls, assisting patients with questions, scheduling appointments, and ensuring timely communication between patients, providers, and clinical staff.
Responsibilities
- Answer and manage a high volume of incoming calls in a professional and courteous manner
- Route calls and messages to appropriate providers, departments, and team members
- Respond to patient inquiries regarding appointments, services, and general office information
- Schedule and coordinate patient appointments for orthopedic visits, physical therapy, and MRI services
- Verify appointment details and ensure accurate patient information is entered into scheduling systems
- Assist with rescheduling requests, appointment confirmations, and call follow-up as needed
- Communicate effectively with providers, clinical staff, and patients to support seamless patient care and office workflow
Qualifications
- High School Diploma/GED required
- 2 years of experience in a medical office setting required
- Completion of Medical Office Assistant program preferred
- Healthcare management/administration certification preferred
- EMR/EHR experience preferred, NextGen or Athena experience preferred
- Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required
- Willingness to be flexible and adaptable in a complex, matrix environment
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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