Provides direct and timely support to all Clinical Systems users. Resolves technical and administrative issues on assigned equipment and provides timely communications of issues. Reconciles or corrects patient data, records, or images when necessary. Conducts system installation and application adjustments, as necessary. Takes appropriate actions as required with assigned servers to minimize downtime when instructed to do so. Oversees and reports activities of vendors in support and maintenance of systems and the installation of new components. Maintains comprehensive site documentation to include an inventory of assigned equipment, system configuration details, warranty information, emergency contact lists and escalation procedures. Troubleshoots hardware and software issues and documents issues and resolutions. Establishes system performance benchmarks and thresholds. Performs daily system checks to include the review of system logs, clearing of errors, responding to failures/warnings and the comparison of system characteristics against benchmarks and thresholds. Implements and maintains a Quality Assurance/Quality Control (QA/QC) program that includes performance and documentation of periodic calibration and preventive maintenance of assigned equipment. Provides education and training on systems in use and provides periodic training updates as systems are upgraded or enhanced to all appropriate clinical staff as required. Implements system updates and enhancements and provides in-service presentations to inform personnel of system enhancements, their capabilities and impact on operations in coordination with the vendors, Information Services, Biomedical Engineering and department supervisors. -Maintains system security, audits system access and works with IS Security analyst to ensure compliance with security policy and procedures. Reports security incidents per policy.

This position may qualify for a sign-on bonus.

Job Summary

Under general supervision interacts with clinical departments utilizing systems to ensure optimum functionality, availability, system responsiveness, and integrity of both on-line and archived data. Works closely with other technical support personnel in Information Services to ensure compliance with security, disaster recovery, change management and other technical guidelines as established by policy. Responsibilities includes system administration, supporting and troubleshooting the core applications, and custom system to system interfaces. Maintains system hardware with diagnostic workstations, web interfaces, media devices, and other related equipment. Responsible for the day-to-day operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

Education:

MINIMUM EDUCATION: Associate’s Degree in Nursing or Healthcare related field.
PREFERRED EDUCATION : Bachelor’s Degree in Nursing or Healthcare related field and equivalent experience directly related to the specific functional area the employee will be assigned.

Required: RN or CST
REQUIRED COURSES/ COMPLETIONS (e.g., CPR): BLS

Experience:

MINIMUM EXPERIENCE: 2 years working in a healthcare environment with 1 year in surgical services. Demonstrates ability in working independently. Possesses or develops ability with specific tools and software needed to perform assigned tasks.
PREFERRED EXPERIENCE: 5 years in the healthcare industry and 3 years working with surgical services. Knowledge of patient care environment and in-depth knowledge of hospital processes.

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Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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