Job Summary

The Revenue Cycle Manager is tasked with gathering operational and workflow requirements from internal and external customers. This individual will complete analytical assessment of processes to identify root cause of incidences and provide recommendations for workflow process modifications. This individual will interface with internal customers to act as a functional and technical liaison for the end user group community. The Revenue Cycle Manager will be responsible for implementing, documenting, and monitoring business processes and associated workflow automation and applications.

Responsibilities

• Gather operational and workflow requirements to document, implement and monitor workflow processes. Identification of root cause(s) of workflow/process incident management.
• Creation of designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes
• Identify critical process opportunities for enhancement and propose tangible solutions to avoid repeatable errors.
• Document detailed technical design for workflow automation, end user documentation and job aids.
• Complete special projects and provide project support as requested by senior leadership.
• Manage team to assess productivity, ensure work requests and issues are resolved to meet SLOs with the highest level of customer service.

Qualifications

• Advanced troubleshooting abilities, with ability to problem solve complex technical issues
• Ability to understand operational business processes, and apply technical/system knowledge
• Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation; strong technical writing skills
• Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development
• Ability to develop and/or present training to operations trainers and/or business users
• Strong organizational, customer service, interpersonal, and time-management skills
• Ability to work independently or in a team environment, respectful of all positions at all levels
• Intermediate level skills in applications such as Microsoft Excel, Word, and Visio
• Additional skills preferred, not required:
  • Knowledge of healthcare revenue cycle
  • Knowledge/experience with system design in a database environment
  • Knowledge of project management methodologies
  • Knowledge of research methodology, principles, and procedures

Education/Experience

• BA/BS Preferred or 1-3 years equivalent experience in Healthcare Revenue Cycle
• 1-3 years with workflow design and implementation
• 1-3 years’ experience in Healthcare Revenue Cycle

Minimal travel. Selected candidate will be required to pass a Motor Vehicle Records check.

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