Seize your opportunity to thrive and grow.
Become Better Together.
Manager of Patient Services Med Surg Telemetry Full Time Days
Days - FTDetroit, Michigan
Overview
At Tenet, your nursing skills can make a pivotal difference for the patients we treat and the communities we serve. You'll work in an enriching, rewarding environment where you'll have the resources to surpass your patients' needs. For our part? We'll give you ample tools and support – like competitive benefits, personalized mentorship, enhanced flexibility, and more – so you can take your health career where you always knew you could.
Success Profile
What makes a successful Manager of Patient Services Med Surg Telemetry Full Time Days? Check out the traits we’re looking for and see if you have the right skill level.
- Innovative
- Advocate
- Collaborative
- Person-Centered
- Resourceful
- Critical Thinker
Responsibilities
DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.
Job Summary
Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, assumes management responsibility for a single major (or multiple smaller) function, service or process that provides business support to Nursing operations. The position may also be used for managers responsible 24/7 for multiple (2 or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director or Executive Director at the site. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level. Direct-reports may include Clinical Managers and/or high-level professional/administrative exempt and Nursing supervisory personnel. The Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. Ensure that regulatory requirements/standards are communicated, implemented and monitored. Collaborate with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives. Model customer service excellence. The Manager Patient Services positions with responsibility for providing business support to Nursing operations, identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives. Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary. Develop, monitor and revise processes. May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow. Initiate or recommend personnel actions such as hires, fires and disciplines for area(s) assigned. Complete performance appraisals. Develop and assess performance of daily, monthly and/or yearly goals and measures for assigned area(s). As requested, assist in long-range goal development for the department and assessment of goal attainment. Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas or processes. Model customer service excellence.
COMPLIANCE STATEMENT Supports the standards set forth in the DMC's Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and as directed, implementing external and internal audit recommendations. Monitors activities to ensure compliance with applicable laws, regulations JCAHO requirements, and DMC policies and procedures.
Qualifications:
1. Bachelors in Nursing (BSN) required. Master's degree preferred. If Masters prepared, either bachelors or masters must be in Nursing.
2. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
3. Three years of progressive Nursing experience.
Our Tenet Testimonials
My co-workers are awesome here. I feel like I'm in a really supportive environment and can rely on the people I work with.
Leila C.,
Registered Nurse
Our Competitive Benefits
When we care for each other, we strengthen our care for our patients and communities. That's why we provide a fully comprehensive benefits package that prioritizes you and your family's health and wellness.
-
Learning and Education
Our online learning platform provides access to thousands of free courses to help you further your education – on your schedule.
-
Graduate Medical Education Programs
We offer more than 100 residencies and fellowships within our GME programs, where you can gain more experience on treating the full range of diseases within your specialty.
-
Leadership and Executive Development
Wherever you are in your career, our development programs are designed to take your professional growth to the next level.
-
Coaching and Mentorship
You’ll have open dialogues between your supervisors and team members to continue developing your skills and leave a large impact on care.
-
Military and Veterans
SupportThrough our skill and experience equivalency mapping, we can help you translate your skills learned in the military toward a successful civilian career. Learn more here.
-
Healthcare Scholarships
We're invested in raising the next generation of health professionals, opening doors to more scholarships to help advance education for all.
-
Tenet Physician Resources
Explore opportunities for physicians and for roles in physician practices across the country.
-
Conifer Health Revenue Management
Learn how our teams at Conifer elevate healthcare for physician practices, employers, and healthcare systems.
-
USPI Ambulatory Surgical Centers
Join us to make a difference in one of over 500 surgical care centers, the largest ambulatory network in the U.S.