Position Summary

Position responsible for maintaining and coordinating the service schedule for non-surgical areas. Monitors and schedules all outpatient cases. Records all pertinent information into the scheduling book for pre-procedure phone calls and references. Maintains good rapport and working relations with internal and external customers. This position may verify insurance eligibility.

• Schedule and register patients requiring phone interaction to organize, arrange, and coordinate patient and facility needs by considering variable as diagnosis, personnel resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders. 
• May obtain information, including patient demographics and all insurance information, completing appropriate forms and performing data input. Schedules consist of time of procedure, patient’s name, patient’s date of birth, patient type (i.e. outpatient, am admission or outpatient short stay etc.) 
• Obtains insurance authorization and precertification when required within appropriate time frames and document information along with information of who provided such information.  
• Compiles complete patient folder with appropriate signatures and documentation, providing ancillary departments with appropriate copies as required by facility.  
• Reviews precertification letters as required.  
• Special requests are indicated in scheduling module regarding special equipment. Appropriate staff is kept informed. Contacts no show and cancels as needed. 
• Maintains a line of communication with staff, director as required by facility, regarding changes or conflicts in the schedule.  
• Maintains open lines of communication with physician’s offices.  
• Assists in training new office members to the position.  
• Maintains work area in neat and orderly manner, may assist in cleaning and organization of the department. 
• Assesses and prioritizes assigned duties efficiently.  
• Adjusts work schedule as requested by management.  
• Assists in cost containment of organization.  
• Other related job tasks or responsibilities as assigned 

• Special Skills 
  • Must have knowledge of basic mathematics.  
  • Requires considerable logic and understanding to analyze problem and determine course of action. 
  • Proficient at interpersonal relationships.  
  • Reads, writes and orally communicates at a level to correctly explain information. 
  • Must have the ability to operate a telephone, computer, copy machine, and fax machine as required.  
  • Requires attention to detail.  
  • Works regularly with confidential information.  
  • Must be familiar with medical terminology.  
  • Bi-lingual preferred. 
• Minimum Requirements 
  • Education: High School Diploma or equivalent GED. 
  • Experience: Prior clerical experience. 
• Preferred Requirements 
  • Experience: One-year experience in scheduling. 

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