Essential Job Functions (within realm of assigned area(s) or function(s))

• Ensuring that all functions/duties of assigned areas are consistently performed to or above Practice standards.
• Ensures the clinical aspects of assigned functions/locations run as smoothly as possible, coordinating with other departments or managers as necessary.
• Assists with, coordinates, and/or manages recruitment, employee development, and training in assigned areas/functions.
• Responsible for administrative functions in assigned areas/functions including, but not limited to, time and attendance administration, PTO approval and input in coordination with Sr. Manager, schedule coordination, etc.
• Assist in and/or are responsible for mentoring, training, and disciplining assigned team members whose performance is below clinic standards and expectations.
• Clinical Managers are responsible for effectively working with other teams, both administrative and Optical to ensure the Clinic runs smoothly and patients are handled expertly.
• Assist with coordination of Provider workflow on a daily basis where they are assigned and work collaboratively with the other Clinical Managers to coordinate staff resources based on skills, experience and availability.
• Contribute to and/or perform clinical skills evaluations, coordinating with other members of Clinical Services management team.
• Responsible for supporting and assisting Clinical Director with assigned tasks/projects
• Assist in resolution of patient concerns and complaints and maintaining the highest level of customer service/satisfaction
• Assigned ad hoc projects and/or tasks

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Competencies

• Exceptional human relations skills
• Ability to create a trustworthy and comfortable environment for patients
• Ability to work with interruptions and to manage multiple priorities
• Maintaining patient confidentiality
• Advanced customer service skills and problem-solving skills
• Detail oriented
• Ability to effectively function as part of a work team.
• Must demonstrate a positive work attitude
• Speaks, understands and writes fluent English
• Writes legibly
• Must be proactive and have the ability to independently problem solve
• Must have excellent leadership skills and the ability to motivate others.

Summary of Responsibilities: The person in this role will be an integral component of the Clinical Services Management team and will support Sr. Manager, Clinical Services and department function and initiatives by managing assigned portion(s) or function(s) of department. Portion(s) or function(s) assigned may include, but are not limited to, clinical management of MEC Main campus, clinical management of MEC Satellite offices, management of Diagnostics, Quality Assurance, or any other project or leadership duties as assigned. Person in this role must also be able to meet all skill requirements for Medical/Surgical Ophthalmic Lead roles.

Minimum Education Requirements

• Certified Ophthalmic Assistant OR equivalent education/experience

Minimum Background Requirements

• 1-3 years working in Physician Practice or like setting
• 1-3 years experience as Lead Technician or similar supervisory/management role in healthcare industry

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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