Clinical Support Staff Front Office Full Time Days

Description

2503002141

Position Accountabilities   
1. Accountable for maintaining professionalism in all verbal interactions with patients and/or family members.  Demonstrates knowledge of pediatric (1 to 12 years), adolescent (13 to 17 years), adult (18 to 70 years), and geriatric (71+ years) age-specific differences when communicating with patients and family, as evidenced by age-appropriate language, inflection, and volume.                         
2. Promotes customer service through active communication, understanding their needs and concerns, and providing resolution with tact, diplomacy and sensitivity.                        
3. Understands the operational flow of the patient administrative services team and their role as a member.                        
4. Screens the Master Patient Index for prior stay information or previously pre-registered visits and do not generate erroneous accounts.                        
7. Scans Patient Data into the Electronic Patient Record System including but not limited to Identification, Insurance Card(s) and Benefit Verification.                        
8. Insures patient understanding of Patient Rights and Responsibilities, Advanced Directives, HIPPA.                        
9. Utilizes downtime procedures.                        
10. Demonstrates the ability to make sound, productive, and ethical decisions in the performance of assigned duties.                        
11. Scans Patient Data into the Electronic Patient Record System including but not limited to Identification, Insurance Card(s) and Benefit Verification.                        
12. Answers and responds to all requests for information.                        
13. Processes daily Chart Deficiency/Work Flow assignments.  Locates, assembles and distributes materials necessary for Physician Chart Completion.  Makes appropriate entries in patient’s electronic chart.                        
14. Monitors and maintains departmental equipment.  Performs necessary daily maintenance on department equipment including scanners.                        
15. Answering telephones, directing/distributing calls, ensuring adheres to the AIDET requirements.                        
16. Ensuring Visitor/Vendor sign in tracking is complete, accurate and is retained per guidelines.                         
17. Referrals/Referred Patients – Fax Preliminary Report to Referring Physician, notify Referring Physician of Missed Appointment (No Call, No Show).                        
18. Utilizes positive verbal and non-verbal communication.  Develops and fosters professional relationships with co-workers, management, patients, physicians, and guests.                        
19. Keeps others informed by communicating pertinent information appropriately.                        
20. Obtains current demographic and financial information.                        
21. Copies insurance cards when appropriate.                          
22. Selects accurate payer codes and financial classes based on information received from the patient and verified via available online eligibility systems.                        
23. Follows established procedures for cash collections.                        
24. Coordinates immediate referral to Patient Financial Counselor for referral of cash patients with potential linkage to government programs.                        
25. Obtains signature on forms appropriate to type of registration.                        
26. Documents system (including but not limited to: Misys and FUS) with all information pertinent to the billing cycle of the account, properly using established activity codes.                        
27. Reviewing and Resolution of Billing Edit Reports.                        
28. Review and approve new patient referrals and obtains pertinent information for scheduling new patients.                        
29. Completes all patient forms including but not limited to State disability, FMLA, etc.                         
30. Other duties as assigned.                        

Qualifications

Minimum Education: High School diploma preferred.                
                        
Minimum Experience/Skills: 1 year in an acute care admitting/front office environment, urgent care, clinic, medical group, or physician’s office, medical terminology, excellent communication and organizational skills, 10-key, Keyboard/Typing – 35wpm, bilingual Preferred.

License/Certificates/Credentials: None                
                        
Physical Demands: Prolonged, extensive or considerable sitting
Lift/position up to 25 lbs. Push/pull up to 25 lbs of force.
Reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Touch, auditory and visual perception and acuity
Adequate vocal pitch and volume
                  
Vision Requirements: Sufficient perceptive acuity (vision and hearing) to perform all the related duties of the position                
                        
Working Conditions: Subject to varying and unpredictable situations
Exposure to unpleasant elements (accidents, injuries, illness)
Emergency and crisis situations
Occasional pressure due to multiple calls and inquiries

#LI-KB6

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.