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Assistant Nurse Manager Quality and Patient Experience Full Time Days
Job ID: 2503015243-1
Date posted: 06/18/2025
Facility: Palm Beach Gardens Medical Center
We know it takes a special person to be a nurse, and we are committed to providing our nurses with an enriching and rewarding environment. We provide the resources, tools and support our employees need to serve our patients and customers in the best way possible — so we can provide the right care, in the right place, at the right time, and do so with compassion.
-
Day -
No travel
Success Profile
What makes a successful Nurse at our
location?
Check out the top traits we’re looking for and see if you have the right
mix.
- Innovative
- Collaborative
- Resourceful
- Advocate
- Person-centered
- Critical thinker
Benefits1
- Medical
- Paid Time Off
- Dental
- 401(k)
-
Tuition
Reimbursement -
Life and
Disability
Insurance
Description:
Summary:
This clinical role will be a hospital-wide Assistant Nurse Manager (ANM) position focusing on quality and patient experience. This person will engage directly with patients and families, directing and supervising the execution and/or completion of identified patient care needs, or requested supplemental services to promote and ensure an excellent care experience. The ANM implements, educates, and ensures compliance with policies, procedures, standards and regulations, including patient safety, for personnel, patients, medical staff, and the public to ensure consistent and timely delivery of high-quality patient care. This person will establish a systematic approach for the positive resolution of customer issues and complaints, including the use of a tracking mechanism for problem identification and resolution. This person will design a full-scale customer service program for PBGMC, and will ensure the hospital achieves industry-leading patient customer service and patient experience reflected in the Patient Experience/ HCAHPS scores.
2503015243Education:
Required: Graduate of an accredited school of nursing
Preferred: BSN
Experience:
Required: Minimum of 2 years of experience working in healthcare or hospital setting.
Must have excellent computer skills, applications including Word, Excel, Power Point, and Outlook, and familiarity with computer systems, electronic health records and database management required. Additional experience in customer service and/or guest relations preferred.
Additional experience in customer service and/or guest relations preferred.
Must demonstrate exceptional interpersonal communication, presentation, and organizational skills.
Must have the ability to problem-solve and escalate issues appropriately.
The position is full time, M-F, days, with occasional off-hours to reach night shift or attend off-site events, as needed.
License:
FL RN License
#LI-NM1
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
1Benefits may vary slightly by location and role. Please ask your recruiter for more details.
