Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

DEPARTMENT SPECIFIC DUTIES:

• Greets patients in a friendly manner.
• Respects patient confidentiality utilizing HIPPA guidelines.
• Competent in utilizing multiple computer systems (i.e PAS and Nextgen) to input all demographic information provided by the patient.
• Participates in Electronic Medical Records training and demonstrates effective use of knowledge and new skills
• Chart preparation for patients scheduled the following day
• Completely and accurately enters information from the registration forms into the system.
• Verifies that the patient registration forms have been filled out completely and the patient has read and signed all consent forms as required by the hospital.
• Secures relevant patient information upon arrival including insurance cards and driver’s license. Imports that information within the EHR.
• Schedules and cancels appointments
• Prepares the patient check in sheets and schedules for the following day
• Documents patient no-shows appointments in the chart and in the EHR system
• Collects payments and co-pays from patients. Completes legible and accurate receipts
• Reconciles all receipts with money (cash/checks/credit card payments) and balances with the provider log sheets.
• Adheres to DRMC Service Standards & ICON Practice Standards
• Pages emergencies and consults for providers in accordance with procedures remaining calm, concise and in a professional manner
• Is responsive to concerns or request from patients, providers and employees
• Follows provider’s guidelines for escalating appointments according to the patients’ requests or needs, to include urgent add-on appointments for issues such as fracture care or potential complications in care, communicate any concerns or issues with supervisor(s) immediately
• Acts as a “team player” doing whatever task is necessary to assure efficient functioning of office and highest quality care to patients and companies who request our service
• Performs other job duties as needed

Job type: Full Time

Shift: Days Mon-Fri 8am-5pm

Hours: 8Hrs

GENERAL DUTIES:

The Patient Service Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.

The Patient Service Representative monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers

Minimum Requirements:

• Education: High School Diploma or GED
• Experience: One to three years recent experience in acute care hospital registration or business office environment.
• Skills:
  • Knowledge in Medicare, Medi-Cal and third party billing and collection procedures.
  • Type 35 WPM
  • Experience or knowledge in admissions, registrations and insurance verification is essential.

Preferred Requirements:

• Skills: Ability to speak Spanish.

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