Overview

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Shift: Days

Job type: Full Time

Hours:

GENERAL DUTIES:
The Admit Representative – Lead - greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.

The Admit Representative –Lead - monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers. The Lead ensures smooth operations for the Comprehensive Cancer Center, providing service and assistance to both patients and providers to assure efficient functioning of the office and the highest quality care to patients and companies who request our services.

Responsibilities

DEPARTMENT SPECIFIC DUTIES: 

a.         Separates all referrals via faxes

b.         Ensures all referrals are documented with scheduled appointments

c.         Handles telephone calls related to scheduling issues

d.         Maintains a tracking mechanism to ensure that multiple attempts have been made to contact 

the patients

e          Ensures functionality of all systems by monitoring and reporting issues to IT departments.  Tests 

            interfaces for all changes with systems  

f.          Assists with the pre-registration process

g.         Supervises the front office activities and events that happen on a daily basis, coordinates daily 

            assignments for front office, and acts as mentor to new and existing staff, ensuring smooth and 

            efficient clinic operations.

h.         Covers for absentee employees as necessary

i.          Maintains a positive, helpful & caring attitude toward patients, co-workers, and providers

1. Acts as a “team player” doing whatever tasks are necessary to assure functioning of office 

and highest quality care to patients and companies who request our services

k.         Perform additional duties as necessary

Qualifications

Required:
            High School Diploma or GED
            One to three years recent experience in acute care hospital registration or business office                 environment.  
            Knowledge in Medicare, Medi-Cal and third party billing.  
Experience/Comfort with registration, billing and scheduling applications.
            Experience or knowledge in admissions, registrations and insurance verification is essential.  

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Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

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