Overview

Desert Regional Medical Center Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Desert Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Job type: Full Time

Shift: Days

Schedule: 4 (10) hour shifts per two week pay period. Some weekend overtime is required (can be remote).

Shift: 0400-1430 & 0630-1700 on a rotating schedule.

Greets patients and visitors in person or on the telephone; obtains demographics, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.

Responsibilities

• Verification of insurance benefits, obtains, monitors and expedites the necessary authorizations and approval for hospital outpatient services per the designated insurance carriers.
• Prepares daily schedules for all inpatient therapy (Acute rehab, Acute, SNF, Ortho), which includes room verification and entering new orders data and schedules outpatients. 
• All patient charts are complete in a timely manner with accuracy
• Accurately enters required data in patient accounting system at the time of check in, with emphasis on accuracy of demographic data and financial information to ensure appropriate revenue routing
• Validates existing data related to prior registrations and updates appropriately in the PAS system
• Obtains all necessary copies of insurance cards and related documents, identifies the appropriate payer source
• Obtains all appropriate and necessary signatures to meet regulatory requirements
• Records comments in FUSSA to permit timely and accurate follow up
• Accurately and timely scans all necessary/required documents in to VI web.
• Follow-up on all accounts is accurately and appropriately documented in FUSSA notes in a manner which clear and understandable.
• Makes Assessments of Private Pay patients and/or problematic accounts and appropriately initiates referrals to Medi-Cal MEP for review of possible Medi-Cal or charity linkage
• Charts are audited for completeness/accuracy and all accounts are ICED within 24-hours of admission or next working day
• Maintains current knowledge of Cerner
• Maintains current knowledge of compact uninsured policy and procedures and complies with appropriate guidelines
• Provides all patients with Patient rights’ advance directives and NPP information
• Charts are turned in to the Audit/QA area within 24 hours after discharge
• Collect deductibles , co-payments, compact for uninsured rates and establish appropriate payment arrangements prior to completion of treatment/discharge 
• Consistently process cashier receipts when accepting cash payments according to established policies and procedures. 
• Supports and facilitates open communication with patient and families
• Supports and facilitates open communication with Physicians and other department staff
• Maintains confidentiality of patient/customer needs and expectations
• Receives positive comments from patients and families regarding job performance 
• Maintains professional atmosphere in department
• Make reminders phone calls
• Responds to request in a friendly, cooperative manner, as determined by feedback from customers, management and PSMS scores
• Other duties as assigned. 

Qualifications

Required:

• High School Diploma or GED
• Basic accounting skills necessary
• Weekend work schedule availability
• Proficient in MS Office Suite

Preferred:

• Two (2) years advanced business education 
• Proficiency in word processing, business machines and English grammar
• Typing skills of 65 wpm
• Medical transcription

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Organization Description

Desert Care Network serves the healthcare needs of the Coachella Valley and Morongo Basin regions in Southern California with three hospitals Desert Regional Medical Center in Palm Springs, JFK Memorial Hospital in Indio and Hi-Desert Medical Center in Joshua Tree. The hospital network provides advanced care with services such as comprehensive stroke care, a cancer center, a Level 1 Trauma Center and the only Level 3 Neonatal Intensive Care Unit (NICU) in the Coachella Valley. Desert Care Network is committed to healthcare equality. Join our team!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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