Operational Goal: To improve the quality, efficiency, reliability, customer satisfaction and ultimately the patient experience of EMS Operations by the following methods:

• Develop, implement and maintain a high performance system that exceeds the expectations of our customers at the operational level.
• Ensuring EMS operations meets or exceeds the standards specific to Tenet Healthcare, Piedmont Medical Center, SC–DHEC regulations, York County contract standards and customer satisfaction.

Financial Goal: To maintain, maximize and or reduce the operating costs by the following methods:

• Ensuring the collaboration and integration of each EMS division to deliver a high performance system.
• Evaluation and implementation of mechanisms and methodologies to maximize the operational economy while exceeding the expectations of our customers.
• Development and execution of preventative measures within budget, to reduce costs.

Qualifications: Individual must possess the ability to: The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with The Americans with Disabilities Act (ADA), it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Education/Other Qualifications:

Minimum Education:

• High school diploma or general education degree (GED) required
• Bachelor’s degree (B.S.) or equivalent from four-year college or technical school or equivalent combination of education and experience required.
• Completion of at least one nationally recognized EMS Management Course as outlined preferred:
• University of North Carolina EMS Management Institute
• Beyond the Streets - EMS Supervisor’s Workshop: Fitch and Associates
• National Fire Academy - Management of EMS Services

Minimum Experience:

At least Five years full time experience as a paramedic and progressive leadership experience in 911 EMS system of similar size and type as Piedmont Medical Center EMS and 2 years of experience at the District Chief level preferred.

General Prerequisite Knowledge.

The organizational structure of the EMS department; geographical configuration and characteristics of the ambulance deployment plans and the medical components therein; emergency operations, incident management systems, and safety; basic understanding of information management and recordkeeping; current trends, technologies, and socioeconomic factors that impact the emergency medical service; cultural diversity; methods used by supervisors to obtain cooperation within a group of subordinates; the rights of management and employees; agreements in force between the organization and employees; ethical practices, including a professional code of ethics; basic understanding of methods, procedures and practices of internal and external quality management system, and policies and procedures regarding the operation of the department as they involve supervisors and employees.

General Prerequisite Skills.

The ability to effectively communicate verbally and in writing utilizing technology provided by Piedmont Emergency Medical Services; write reports, letters, and memos utilizing word processing and spreadsheet programs; and effectively operate at all incident management levels in the incident management system utilized by Piedmont Emergency Medical Services and York County

Required Certifications/Registrations/Licenses:

• South Carolina Paramedic certification
• Nationally Registered Paramedic (NRP) certification within one year of employment
• Critical Care Paramedic Certification preferred
• Community Paramedic Certification preferred
• BCLS within 7 days of hire
• ACLS
• PALS or PEPP
• Training in Hazardous Materials and Radiological monitoring preferred
• NIMS compliant with Incident Command/Incident Management in the following 100, 200, 300, 400, 700, 800
• Valid South Carolina or North Carolina Driver’s License
• Knowledge, training and experience specific to development and implementation of high performance EMS Operations.
• Knowledge of budgeting and inventory control practices
• Excellent verbal and communication skills , including problem solving capabilities
• Proven expertise in relationship management