Lead Procedural Scheduler Surgery Full Time Days NCB

Description

This position may qualify for a sign-on bonus

Summary
The Procedural Scheduling Lead (Level 3) is responsible for managing all aspects of patient scheduling for the hospital. The position has significant communication requirements with practice offices, leadership teams and employees. The job requires excellent communication skills to build collegial relationships with physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.

2503014790

Coordination of Hospital Schedule
 Schedules clinical procedures to promote consistent high-quality clinical care, including 
scheduling the correct procedure, site and supplies
 Schedules and registers patients via phone interaction to organize, arrange and coordinate 
patient and facility needs by considering variables as diagnosis, personal resources, 
equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, 
safety needs and physician orders
 Obtains and enters all necessary information from physician office requesting operating room 
or procedure room time
 Communicates patient needs and resource requirements to ensure appropriate resources are 
available prior to scheduling. Interprets scheduling implications or limitations
 Maintains high productivity and performs efficiently, regardless of whether the work volume is 
high or low. Appropriately prioritizes work activities. Responds to difficult situations with self¿control and a positive attitude.
 Allows adequate time for each procedure including individual physician requests, room 
turnover and other aspects of the facility schedule
 Identifies solutions that improve scheduling efficiency and practice
 Validates credentials of providers
 Works with Hospital Directors, Chief Nursing Officer and other hospital leaders to manage 
block time, as applicable
 Partners with facility leadership team to manage capacity utilization. Provides insights and 
opportunities for enhanced utilization based on day-to-day working and understanding of the 
procedural schedule.
 Responsible for training, development and oversight of other staff that participate in Hospital 
scheduling, e.g., cross training
 Depending on facility size, may have management responsibility for other schedulers within 
the Hospital
 Assists other employees and with other duties as required

Communication and Customer Service
 Communicates with hospital leadership team regarding all scheduling issues
 Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the 
hospital leadership team
 Communicates with physician offices to confirm cases, identify special needs, and determine 
any changes that should take place
 Communicates with physician offices to proactively manage dedicated time (such as block 
time), including anticipating scheduling changes such as additional open time (from block time 
releases, as applicable) or future availability. Promptly informs physician offices of hospital 
changes.
 Manages any conflict and issues that occur between the physician offices and the Hospital
 Builds relationships with current and new physicians by effectively communicating scheduling 
information
 Collaborates with scheduling team, clinical team and physician relations team to successfully 
promote scheduling opportunities
 Promotes positive coworker relationships through team work and cooperation
 Participates on Hospital projects, programs and activities as appropriate
 Is an active participant in all leadership discussions related to the schedule, and physician 
office issues
 Identifies and recommends changes that maximize customer service and quality within the 
hospital
 Leads implementation of efforts that promote higher capacity utilization

Access
 Focuses on overall hospital efficiency, including maximizing block time (if applicable), 
identifying efficiencies to facilitate patient care, minimizing down time of rooms between cases
 Demonstrates understanding of hospital's capacity utilization improvement goals and can 
identify low vs. high utilizers for focused improvement efforts and recommend solutions
 Works with business development resources to identify and deliver strategies to improve 
patient quality, satisfaction and growth. Visits physician offices to identify and solve issues that 
may preclude effectiveness
 Proactively reaches out to office schedulers to identify additional cases that could be 
scheduled, with a consistent focus on earning business through superior patient care and 
service
 Looks for ways to overcome obstacles to appropriately schedule cases. Partners with hospital 
leadership to design strategies and tactics to implement solutions.
 Partners with office schedulers to provide solutions to issues that are impacting case volume 
 Proactively assists physician offices by training new physician office schedulers, including 
visiting physician office, hospital tours and other tasks as required
 Works with hospital leaders to onboard new physicians through education on scheduling 
practices
 

Qualifications

Education:

Required: High School diploma (or equivalent)
Preferred: Bachelor’s degree in related field

Experience:

Required: 1 year of scheduling experience (or related); Intermediate knowledge of medical terminology
Preferred: 1 year of supervisory experience

#LI-GF2

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.