Embark on a rewarding career with San Ramon Regional Medical Center hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At San Ramon Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

1. Demonstrates a strong commitment to customer service excellence by communicating with tact, diplomacyand 
sensitivity in all interactions with Peers, Medical Staff, and the public.
2. Sets a high personal standard for accuracy and quality of work.
3. Maintains high confidentiality in all areas of job performance.
4. Complies with departmental and hospital policies and procedures.
5. Attendance is within the standard.
6. Demonstrates initiative and creativity in assigned work.
7. Performs work in an honest and ethical manner with sensitivity to those affected by decision outcomes.
8. Completes .edu’s and other required hospital education by the due date.
9. Adheres to SRRMC Behavior Standards.
10. Complies with San Ramon Regional Medical Center Policies/Procedures protecting patient information andthe 
confidentiality of the information in accordance with the Federal and State regulations.
11. All other duties as assigned

Shift: Days

Job Type: Full Time

Job Summary

Reporting to the Director of Clinical Quality Improvement, the Patient Safety Officer/Risk Manager plans, organizes and coordinates all aspects of the Risk Management/Patient Safety Plan within the facility. The role holds overall accountability for developing/maintaining an evolving and comprehensive risk management program including clinical risk identification, risk evaluation and implementation of corrective action related to identify risk issues. Assesses, coordinates, and implements multidisciplinary efforts to insure and maintain the safety of the hospital's patient population This position has the ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and the ability to resolve conflict and to work collaboratively with administration, department directors and managers, staff and other members of the healthcare team. The role requires thorough knowledge of regulatory/accrediting agencies, statues, and reporting requirements as well as claims management reporting requirements. The position will provide direct leadership for safety assessments and coordinate the activities of the Patient Safety Committee within the organization. Educates other practitioners on the system-based cause for medical errors, consults with management and staff, and communicates literature-based ideas regarding effective patient safety strategies to others within the organization. Key responsibilities of this position also include working with all services to hardwire reliable delivery of healthcare systems that incorporate best practice patient safety methodologies and will lead initiatives to improve the reliability of health services delivered at the point of care. This position will interact with all levels of the organization through education and reporting on the status of the organization wide patient safety program.

This position is responsible the development of a comprehensive program for reducing clinical risks at the point of care and mitigating those risks once they occur in collaboration with their Regional Claims Manager and Tenet Risk Management Department. Will assist in planning, implementing, and evaluating the effectiveness of its risk prevention program through tracking of adverse events and through developing and reporting of other key risk management metrics. Will assist in collaborating with the facility Quality Management function in managing compliance with all applicable federal, state, local regulations i.e. (EMTALA, FDA reporting, etc.) and will work closely with the facility Hospital Safety Officer and Hospital Compliance Officer in managing the Quality of Care domain of the company wide corporate compliance program. Duties will include but are not limited to: Managing the Occurrence Reporting System (ESRM), managing claims, peer review: performs review of medical staff clinical indicators reviews charts identified from a variety of sources (medical record, EPF, HIM, reports, etc.) and identify cases needed for referral. Performs review of Hospital occurrence reports pertinent to medical staff; determine which assess need further follow up or review and refer in timely manner. Investigating sentinel events and developing RCAs, presenting risk/loss, assisting with litigation management, communicating with Corporate Legal Department, preparing reports for MEC/Governing Board, participating in disaster planning, managing complaints and grievances, maintaining knowledge of regulatory/legal requirements and reporting discrepancies when required, processing and reporting incidents that fall under the federal regulation known as Adverse Event Reporting and the Safe Medical Devices Act, providing information and statistics regarding risk management issues and process, advising administration and staff on risk prevention activities and administrative program changes that may have risk management implications.

Minimum Education:

• Bachelors Degree required or more than five (5) years of Healthcare Leadership
• Masters Degree preferred in a clinical or health care related field;
• Certification in Risk Management preferred at time of hire or within two (2) years of accepting the role. 
• CPHQ or CPHRM or National Patient Safety Foundation, Certified Professional in Patient Safety-eligibility to set exam within two (2) years of taking position.

Minimum Experience/Skills:

• Five (5) years experience in an acute care hospital setting required, experience and understanding of hospital risk and/or claims management, working knowledge and experience with Root Cause Analysis development, ability to interpret medical records to identify potential liability, must be able to interpret legal contracts, excellent communication and presentation skills, ability to lead and coordinate activities and resolve conflict within a cross functional diverse group of people, ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests, must be proficient in the use of Word, Excel, PowerPoint, Vizio, and various other computer programs.
  

Licenses/Certificates/Credentials:

• Holds Professional License in Healthcare related field

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