Overview
Baylor Scott & White Medical Center – Sunnyvale is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.Job Summary

Job Title: Patient Access Representative II
Department: Patient Access
Location: Baylor Scott and White Medical Center - Sunnyvale
Schedule: Full Time, 12:00pm - 12:30am

About the Facility:
Baylor Scott and White Sunnyvale is committed to providing high-quality, patient-centered care in a professional and supportive environment. Team members at Baylor Scott and White Sunnyvale play a vital role in ensuring an exceptional experience for every patient and visitor.

Position Summary:
The Patient Access Representative I supports departmental operations by ensuring an efficient and welcoming patient experience at Baylor Scott and White Sunnyvale. This role is responsible for delivering exceptional customer service while performing essential front-end functions such as greeting patients and visitors, managing incoming and outgoing calls, performing PBX operations, and completing accurate patient registration. The representative ensures all required legal and compliance documentation is properly explained, completed, and secured in accordance with organizational and regulatory standards.

Responsibilities

• Greet patients, visitors, and customers promptly and professionally, following the customer service standards of Baylor Scott and White Sunnyvale.
• Provide compassionate, world-class customer service in all interactions.
• Answer and manage inbound and outbound calls efficiently and courteously.
• Operate the PBX phone system and direct calls appropriately.
• Perform reception duties and complete quick registration and demographic data entry with a high level of accuracy.
• Obtain, review, and verify patient demographic and insurance information.
• Clearly explain and obtain required patient and hospital legal documentation, including Advance Directives, Conditions of Service, Consent for Treatment, Important Message from Medicare, and EMTALA forms.
• Maintain confidentiality and ensure compliance with HIPAA and all policies and procedures established by Baylor Scott and White Sunnyvale.
• Assist patients and visitors with questions and provide general facility information.
• Contribute to maintaining efficient departmental workflow and supporting the mission and values of Baylor Scott and White Sunnyvale.

Qualifications

Education:

• Required: High school diploma or equivalent.
• Preferred: Some college coursework.

Experience:

• Preferred: Previous experience in a customer service or administrative role, preferably within a healthcare setting, medical office, hospital, or insurance environment.

Certifications:

• None required.

Physical Demands:

• Ability to sit or stand for extended periods.
• Frequent use of computers, telephones, and other office equipment.
• Ability to communicate clearly in person and over the phone.
• May require occasional walking, bending, and light lifting (up to 15 pounds).

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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