Clinical Coordinator ED FT EVE

MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America’s 100 Best Hospitals List by Healthgrades.

Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.

GENERAL SUMMARY: Under the direction of the director, assumes a leadership role in the overall functioning of the unit. An experienced Registered Nurse, who in addition to providing direct patient care, is accountable for facilitating an interdisciplinary approach to patient care, patient flow, staffing, resource utilization and problem solving. Assists the director in monitoring and evaluating staff performance based on established standards of care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Clinical Excellence

1. Assists staff in applying the nursing process in the management of patients with complex needs.
2. Demonstrates accountability for patient care delivery and promotes accountability among all staff.
3. Promotes high work standards and quality performance of self and other staff members. Holds self and others accountable.
4. Provides expert nursing care to a select group of patients. Acts as a resource to nursing staff and students.
5. Supports and participates in collaborative rounding within an interdisciplinary framework of care.
6. Assists in identifying educational needs of the unit staff and works collaboratively with Professional Practice Department.
7. Responds to changes in the internal and external environment that impact patient care.
8. Participates in annual competency development.
9. Updates nursing policies to reflect current practice.

Patient and Family Centered Care

1. Demonstrates the principles of exceptional patient experience that has the following characteristics:

Patient centered

Safe, effective, and timely

Equitable and efficient

Communication and shared information

Collaboration

Partnership with patient and family that enhances their independence and control

1. Anticipates and solves patient clinical and customer service needs while addressing long term solutions.
2. Facilitates communication and collaboration with co-workers, other disciplines, and other departments in identifying customer service needs.
3. Ensures staff acknowledge the patients, makes amends, and promotes service recovery.
4. Implements action plans that will improve or enhance the patient experience.
5. Conducts medical record reviews and patient care rounds to ensure that population specific care is delivered to patients.

Finance

1. Provides and monitors staffing based on established budget.
2. Coordinates unit based staffing assignments on a shift basis to achieve high quality and cost effective care.
3. Demonstrates patient first and cost effective approach to patient care in terms of equipment, staff, supplies, and all other resources.
4. Anticipates staffing needs for subsequent shifts and makes necessary arrangements for coverage.

Human Resources

1. Accountable for the coordination of care on the unit to achieve high quality and cost-effective care.
2. Provides ongoing feedback to Patient Care Director, re: staff performance and gives input into annual performance evaluations of nursing staff
3. Holds staff accountable to practice according to established standards.

Safety and Regulatory

1. In collaboration with Security assures safety and security of staff, patients, and others
2. Assists in unit implementation of No Pass Zone, GEMBA, and other LEAN initiatives.
3. Monitors clinical practice and addresses safety regarding nursing proactive, environment, and equipment.
4. Participates in environment of care rounding in addition to Tracers
5. Familiar with service line metrics/dashboards in striving to provide safe and appropriate care along with best practices
6. Conducts random audits on new nursing work flows, nursing documentation, and new programs
7. Holds staff accountable for reporting unsafe practices using established MWMC channels.

Leadership / Professional Development

1. Champions new initiatives and helps in unit/departmental or hospital wide committees/task forces.
2. Supports opportunities for professional growth and development of staff
3. Support and participates actively as a member of the Shared Governance model
4. Supports and is involved with the Preceptor Program, developing our nurses of the future
5. Participates in orientee/preceptor conferences
6. Responds to requests for assistance regarding educational needs
7. Communicates with Professional Practice Department, re: educational and developmental needs of staff
8. Maintains responsibility for personal professional growth and development
9. Demonstrates effective 2 way conversation with staff.

OTHER JOB KNOWLEDGE, EXPERIENCE AND REQUIREMENTS:

1. Current licensure as a Registered Nurse in the Commonwealth of Massachusetts.
2. 3-5 years of Emergency Department Nursing experience.
3. Associates Degree in Nursing, BSN referred.

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.