JOB SUMMARY

Work with market leadership to analyze trends in organizational and individual performance data. Identify gaps in performance and training needs to improve performance within the markets. Provide support and training to new hires as well as existing team members to ensure a clear understanding of procedures. Develop, train and mentor on performance procedures. This individual will work closely with all levels on Conifer from individual contributors through executive leadership as well as client leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Provides support and mentoring for new hires as well as existing team members throughout the organization on business unit systems and operations. Ability to provide clear instruction, mentoring and coaching on procedures/processes, and systems.
• Ability to provide clear instruction, mentoring and coaching on procedures/processes, and systems.
• Design, maintain, and educate on Conifer operational materials, including, but not limited to: manuals, presentations, scripts, competency tests, job aides, and scorecards. Multiple facilities and systems training/certification.
• Plans, coordinates, and leads internal in-services and educational programming for for team members in business unit departmental areas, and other areas identified as necessary. Aware of educational resources and determines how resources can best support coaching initiatives.
• Monitor quality and performance, in partnership with onsite market leaders to guide performance development plans. Assess and review all quality assurance material for educational and improvement opportunities. Provides one-on-one targeted coaching in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
• Recognizes development opportunities and actively participates in improvement plans; works with market leaders to successfully implement operational enhancements.
• Assists market leaders in analyzing trends in organizational and individual performance datea and uses information to adjust and refine operational material as needed.
• Represents the organization by emphasizing professionalism throughout all communications with patients, patients’ families, payers, and internal team members.
• Performs all other job related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of revenue cycle process.
• Proficient in reading, writing and speaking the English language.
• Strong verbal, written and grammer skills.
• Basic understand of adult leanrning skills.
• Highly motivated and capacle of managing and prioritizing multiple priorities and meeting established deadlines.
• Strong communication skills; ability to effectively communicate with leadership and team members. Must be comfortable with public speaking.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• 3+ years of Patient Services experience
• Training experience a plus
• Supervisory experience a plus

REQUIRED CERTIFICATIONS/LICENSURE

Include minimum certification required to perform the job.

• CRCR is a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Travel as needed or required between facilities to work with onsite leaders and team members.
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

TRAVEL

• Approximately 75% travel may be required