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Patient Advocate Coordinator
Job ID: 2403028744-0
Date posted: 09/03/2024
Facility: Saint Vincent Hospital
Job Details
Responsibilities:
Position Summary:
Communicate with patients and patient families, liaison with clinical staff
Oversight for reporting and improving patient satisfaction.
Response to patient concerns
Development of proactive action plans for improvement of patient experience at SVH
Coaching and support for staff and leaders regarding patient experience
Responsibilities for Internal Candidates
Communicates with patients and patient families, liaison with clinical staff.
Qualifications
Qualifications:
EDUCATION
Bachelors Degree in Nursing/healthcare/Psychology/Sociology/Counseling or related field required. Experience in Nursing or Patient Advocate may be acceptable in lieu of an advanced degree.
EXPERIENCE
Preferred: 2 years’ experience in Nursing Required: service related position (healthcare, Psychology, Social Services, Education Counseling and/or Customer Service) required, including experience in drafting correspondence to patients or customers. Experience utilizing MS word and in the regular use of email as a means of business communication required. Excel and PowerPoint proficiency preferred. Conflict resolution and/or counseling highly desirable.
Description
Saint Vincent Hospital offers a whole new experience in health care. By combining our advanced, state-of-the-art facility with our commitment to providing the best quality of life to the many members of our Worcester community. Saint Vincent Hospital excels at offering the best care in a friendly atmosphere. From our advanced heart and vascular services, to our comprehensive orthopedics and rehabilitation programs, our robust surgical facility including our Da Vinci robotic surgery and Cyberknife technology, to our comfortable and compassionate women & infants programs - you don't have to travel far for high-quality health care: We're right here, in the heart of Worcester.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
2403028744Employment practices will not be influenced or affected by an applicant’s or
employee’s race, color, religion, sex (including pregnancy), national origin,
age, disability, genetic information, sexual orientation, gender identity or
expression, veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with disabilities
unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program.
Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
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