Group Director of Case Management

Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

SUMMARY:

The Group Director Case Management is responsible for executing Tenet's organizational case management strategic plan across multiple hospitals. They are a leader, mentor, consultant, and subject matter expert regarding case management regulations and standards. The individual in this position has overall responsibility for hospital utilization management, transition management and operational management of the Case Management Department in order to promote effective utilization of hospital resources, timely and accurate revenue cycle processes, denial prevention, safe and timely patient throughput, and compliance with all state and federal regulations related to case management services.

This position integrates national standards for case management scope of services including:

·Lead and facilitate group hospital Directors of Case Management performance for Level of Care, Length of Stay, and Payer Authorizations

·Establish goals and objectives that support overall strategic plans of the Case Management and Utilization Review strategy

·Lead Group hospital Case Management and Utilization Review operations for cost-effective and clinically sound care delivery including the Tenet Case Management model, staffing and skill mix, complex Case Management, and centralized utilization review

·Participate in new hospital Director of Case Management selection and lead the orientation and onboarding processes

·Maintain objectivity in decision making, utilizes facts to support decisions

·Anticipate and responds to problems and risks

·Communicate effectively with all levels in the organization and with internal / external customers

·Direct, support, and coach direct reports

·Develop “experts” and “expertise” throughout the department and seeks employee input

·Minimize staff turnover

·Lead implementation and monitoring of Tenet Case Management policy and regulatory requirements

·Review weekly Case Management Scorecard Continuing Care (CC) and Utilization Review (UR) metrics, Observed / Expected Length of Stay, Authorizations and Downgrades

·Lead the implementation and oversight of the hospital Utilization Management Plan using data to drive hospital utilization performance improvement

·Manage department operations to ensure effective throughput and reimbursement for services provided

·Ensure medical necessity and revenue cycle processes are completed accurately and in compliance with CMS regulations and Tenet policy

·Ensure timely and effective patient transition and planning to support efficient patient throughput

·Implement and monitor processes to prevent payer disputes

·Develop and provide physician education and feedback on hospital utilization

·Participate in management of post-acute provider network

·Ensure compliance with state and federal regulations and TJC accreditation standards

QUALIFICATIONS:

Required:Bachelor’s degree in business, Nursing or Health Care Administration for RN or Master's in Social Work for MSW.

Preferred: Advanced degree in business, nursing and/or healthcare administration, health science or related discipline.

Required: Five (5) years of acute hospital case management or healthcare leadership experience.

Preferred: Multi-site hospital case management leadership experience, business planning and project management experience preferred.

Required: Registered Nurse or LCSW/LMSW license. Must be currently licensed, certified, or registered to practice profession as required by law or regulation in state of practice or policy. Active RN or LCSW/LMSW license for state(s) covered.

Preferred: Accredited Case Manager (ACM)

PHYSICAL DEMANDS:

-Lift/position up to 25 lbs. Push/pull up to 25 lbs of force.

-Frequent sitting. Moderate standing, walking, reaching, stooping, and bending

-Manual dexterity, mobility, touch, auditory to perform all the related duties of the position