Group Leader DMC Courier Services Full Time Days

Description

DMC University Laboratories (DMCUL) is a regional, integrated laboratory system providing services to the eight hospitals of Detroit Medical Center. DMC University Laboratories evolved in 1993 and is comprised of Core Laboratories, Specialty Laboratories, two rapid response hospital laboratories, Centralized Stat Lab, Centralized Blood Bank Lab, and full service outreach infrastructure which includes patient service centers, remote ambulatory laboratories, marketing staff, courier system and billing department. The DMC University Laboratories service area covers the entire Southeast Michigan market, and is growing at a rapid pace with the following outstanding features: Test menu of over 1,000 tests, which includes high end specialty tests. Less than 1% of our tests are sent to outside reference laboratories. Provide reference laboratory services to many of the other healthcare systems in Southeastern Michigan and several out of state facilities.

Summary Description

Under general supervision, oversees courier/clerical services within DMC University Laboratories. Trains employees, resolves problems, maintains daily records, coordinates daily route assignments and assists with the department routing software.

Minimum Qualifications

1. High school diploma or equivalent in order to organize reports, perform calculations and effectively deal with hospital personnel.

2. Must possess a valid driver's license from the State of Michigan and an approved driving record from Lansing.

3. Must be eligible and remain eligible for coverage as a driver of operating unit vehicles by the operating unit's insurance carrier.

4. Three or more years of related courier/driver experience.

Skills Required

1. Analytical skills to create and modify routing schedules and timelines.

2. Communication and/or interpersonal skills for routine contacts with internal and some external customers/stakeholders to discuss primarily factual information. Courtesy and listening skills are required. The ability to read and comprehend procedures/technical literature, owner's manuals, maps, etc. in specific functional area is necessary.

3. Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.

4. Organizational skills to coordinate daily activities and implement directives.

5. Ability to read, write and speak English and follow verbal and written instructions.

6. Ability to drive a vehicle in heavy traffic, during inclement weather, and/or under emergency situations.