Group Leader Support Services Cytology Core Full Time Days

Description

DMC University Laboratories (DMCUL)is a regional, integrated laboratory system providing services to the eight hospitals of Detroit Medical Center. DMC University Laboratories evolved in 1993 and is comprised of Core Laboratories, Specialty Laboratories, two rapid response hospital laboratories, Centralized Stat Lab, Centralized Blood Bank Lab, and full service outreach infrastructure which includes patient service centers, remote ambulatory laboratories, marketing staff, courier system and billing department. The DMC University Laboratories service area covers the entire Southeast Michigan market, and is growing at a rapid pace with the following outstanding features: Test menu of over 1,000 tests, which includes high end specialty tests. Less than 1% of our tests are sent to outside reference laboratories. Provide reference laboratory services to many of the other healthcare systems in Southeastern Michigan and several out of state facilities.

Summary Description

Under general supervision, oversees the pre-analytical and post-analytical daily activities of medical transcriptionists, Histology Assistants, and Senior Laboratory Assistants to ensure smooth, efficient operational flow with attention to detail. Trains, schedules and assists staff with routine or complex problems. Ensures staff compliance with OSHA and OIG policies and procedures. Facilitates effective communication between management, supervisors, and staff.

Reviews documentation for accuracy and completeness. Checks work quality and quantity. Monitors workflow to ensure effective and efficient service delivery. Prepares staff schedules in order to maintain efficient department operations. Troubleshoots daily problems, identifies and collects information relevant to the problem and selects the best course of action. Coaches, trains and develops teams and individuals to maximize their probability of success. Participates in the orientation, on boarding and evaluation of the probationary period of new staff. Assists staff with routine and complex work-related problems. Assists others in utilizing the computer system.

Oversees result entries into the computer system within established guidelines. Ensures the appropriate computer specimen status logs are generated and follow-up action is taken. Enforces and complies with departmental safety polices and procedures and OSHA guidelines, including the use of applicable personal protective equipment. Demonstrates exemplary customer service when interacting with internal and external customers to answer inquiries, resolve problems and address issues. Reports problems to supervisor or other appropriate management staff. Assists with revisions to departmental documentation (i.e. Policies, procedures, forms, etc.).

Monitors staff's individual work behavior and performance to make improvements. Communicates training and development needs to management. Provides input into performance evaluations and may recommend disciplinary action. Administers performance counseling with supportive documentation. May assist in the performance and evaluation of established quality control procedures; reports abnormal findings to the supervisor. Responsible to check organizational communication daily (i.e. Outlook, laboratory software, posted notices, etc.). Acts as a resource for all customers.

May perform duties of a transcriptionist and/or Senior Laboratory Assistant in defined situations (i.e., unscheduled absences, purposes of instructions, training, etc.) Supports process improvement programs in all major systems falling under area of control and within the organization. Performs other related duties as assigned. Serves as a technical resources person, providing guidance and direction. Provides support to supervisor and assumes role in absence of supervisor.

Minimum Qualifications

1. High school diploma or equivalent with additional training in medical pathology transcription and medical terminology.
2. Three to four years of experience as a medical transcriptionist with a minimum of one year of pathology transcription.
3. Previous experience overseeing or directing the work of others is strongly preferred.

Skills Required

1. Excellent communication skills to interpret complex medical terminology from a variety of physicians.

2. Leadership skills to provide guidance to staff.

3. Extensive knowledge of medical terminology, medical transcription and medical word processing techniques to train others, resolve problems with difficult dictation and accurately transcribe reports for physicians from a variety of departments and specialty areas within the Detroit Medical Center.

4. Manual dexterity and visual and aural acuity to operate and utilize standard office equipment such as a typewriter, dictaphone and computer.

5. Reading skills to verify accuracy of transcription.

6. Strong customer service skills