Radiology Patient Services Rep FT Afternoons

DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.

Job Summary

Under general supervision, as assigned, and according to established procedures assists nursing and technical staff in screening and preparing patients for exams and performs a variety of moderately to highly complex patient registration duties for the designated Radiology department or ambulatory Imaging Center.

As assigned: registers and schedules patient for exams, obtains insurance, medical and demographic data; performs and coordinates the patient registration activities including pre-registration, insurance verification including verification of benefit levels with various third party payors, appointment confirmation, verification of all demographic and referring physician information; assists in PACS/RIS and patient information management coordination to ensure completeness, accuracy and integrity and resolution of daily operational issues including matching and retrieval of images and reports; interacts with technologist and radiology nursing staff in order to ensure the completion of all appropriate paperwork, assists with entry of appropriate diagnosis coding and other information related to diagnostic procedures in order to ensure billing accuracy; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate and assists with data collection activities required by administration and other outside agencies.

1. High school diploma or equivalent. On the job training or related previous experience to acquire skills in screening and preparing patients for exams. Some college preferred.

2. Six to twelve months of related computer/information management experience required.

3. BCLS certification preferred.