Scheduler Procedural Full Time Rotate

Description

DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.

Summary Description

The Procedural Scheduler is responsible for scheduling patients for a specific department(s).
The position has significant communication requirements with practice offices.
The job requires excellent communication skills to build collegial relationships with surgeons physicians, patients and staff.
The position may also require assisting with other areas key to the continuity of patient care.

Responsibilities
• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
• Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
• Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes

Minimum Qualifications

1. High School diploma or equivalent.

2. One year of scheduling experience (or related).

Skills Required

1. Analytical skills necessary to assess and plan for an optimal surgical schedule, review and verify insurance information, research billing problems and compile data for statistical reporting.

2. High level of interpersonal and customer services skills to communicate effectively with various levels of hospital staff, to communicate with diverse populations and to relay sensitive and confidential information to patients, internal staff and a variety of external organizations.

3. Ability to manage multiple tasks and organize/prioritize tasks.

4. Manual dexterity and visual acuity necessary to operate hospital computerized scheduling system.

5. Proficient typing, word processing and PC application skills.

6. Knowledge of computer applications, medical/surgical terminology, procedure codes and diagnosis codes.